Town

Town is a San Francisco-based AI company that provides each user with a personalized AI assistant, referred to as a "Townie," positioned as functioning more like a chief of staff than a chatbot. Each Townie is assigned its own @town.com email address, so users can email, forward, or CC the assistant to delegate work in the same way they would with a human executive assistant. The assistant also monitors connected accounts and acts proactively, drafting summaries, triaging inboxes, and surfacing items that need attention. Town states the assistant appears across web, email, Slack, and mobile as a single assistant with one shared memory, and per one source is available on iOS, desktop, WhatsApp, Telegram, Slack, and web.

The product is organized around several constructs: a Profile/Wiki that records how a user works, to-do lists the assistant works through and reports back on, and Routines — scheduled or triggered automations. Town ships prebuilt routines including Auto-inbox (labeling, drafting replies, scheduling help), Decline Cold Outreach, Schedule Optimizer, Meeting Briefing, Contact Research Dossier, Morning Briefing (with an audio version), Competitive Intel Briefing, Newsletter Digest, GitHub Reports, Relationship Reconnect, Deal Spotter (logging qualified inbound signals to Google Sheets), and New User Research; users can also describe custom routines in natural language. Additional capabilities documented in the product changelog include Town Decks (a native presentation generator with Google Slides export), meeting recording and transcription, a public routine library, team-level installable routine templates with configurable edit permissions, and credit-usage auditing.

A third-party review characterizes Town's approach as email-native and individual-first, connecting broadly to communication channels — Gmail, Outlook, Slack, Microsoft Teams, Google Chat, WhatsApp Business, Google Calendar, Google Meet — with approval modes ranging from read-only to autonomous execution. That review also argues the integration strategy favors breadth of communication coverage over deep write access into execution tools such as ticketing or CRM systems, though Town's own changelog documents CRM and data integrations including Affinity, Intercom, Clay, Google Analytics, and Google Contacts.

Founding story

One source states Town was founded by Jean-Denis Greze and Tony Vincent. The sources reviewed do not provide a substantiated founding narrative for the AI assistant business; a directory profile describing a founding story involving a small-business tax platform pertains to a different company description and is not corroborated by the company's own materials.

Business model

Town sells a software assistant service to individual users and teams. Its changelog references personal plans, team plans, per-account billing, and credit-based usage metering, including a tool that audits credit consumption and suggests ways to reduce cost. Sources do not disclose specific prices.

Subscription plans (personal and team) with credit-based usage consumption, per references to a Plan page, billing displays, credit usage, and team plan coverage in the product changelog. Pricing levels are not stated in the sources.

Traction

Public traction data is limited. The company reports continual product shipping via a changelog spanning January through August 2026, an expanding integration catalog, and team-tier features indicating multi-seat adoption. Testimonials from an investor at Avra and the Head of Talent at Uncork Capital are published on the site. No user counts, revenue, or growth metrics are disclosed in the sources.

Latest developments

In July and August 2026 Town shipped the Town Wiki (nightly-updating model of the user), automatic meeting scheduling without per-instance approval, a public routine library, an in-product support assistant trained on the documentation, configurable team permissions for shared installable routines, credit-usage optimization, and improvements to Town Decks including Google Slides export. New integrations added in the same period include Affinity CRM, Google Analytics, Intercom, Google Contacts, and Clay. The Town homepage advertises text/SMS access to a Townie.