Tenzo

Tenzo is a British technology company that sells a software-as-a-service platform for restaurant reporting and performance management, marketed under the category the company calls "Restaurant PerformanceOps." The platform connects to an operator's existing systems — point-of-sale, labour scheduling, inventory, reservations and review sites — and consolidates the resulting data into a single near real-time view, removing the need for manual consolidation in spreadsheets. Tenzo states it integrates with more than 90 platforms (its FAQ cites 80+ and its comparison table 100+ integrations).

Core capabilities span aggregation, automated report delivery to email and mobile, drag-and-drop analysis of performance by site, shift, item or channel, demand forecasting that incorporates weather, events, holidays and historical sales, and live scorecards, target alerts and nudges directed at general managers during a shift. The company applies machine learning and deep learning to its sales forecasting models, which are positioned to help operators optimise labour scheduling, inventory purchasing and food waste. Tenzo has launched TenzoGPT for conversational querying of data and offers an MCP (Model Context Protocol) connector so external AI assistants can query a cleaned, joined dataset carrying hospitality-specific logic.

Tenzo also runs a developer portal exposing a public API, data schema, OAuth 2.0 authorization code flow with PKCE, a Card Creator formula language for calculated columns and custom metrics, and data-export tooling for integration partners.

Founding story

Co-founders Christian Mouysset and Adam Taylor met as computer science undergraduates at the University of Cambridge and initially pursued different careers. Taylor worked in technology, including as an engineer and product manager on mobile video games such as Final Fantasy and Tony Hawk's Pro Skater, before joining McKinsey & Company's big data practice as an Associate Partner. Mouysset went into hospitality, co-founding Hummus Bros, a London fast-casual chain he grew to six locations, where he found he could not readily access or consolidate operational data across systems; head-office staff collated figures in Excel, which general managers distrusted, could not view easily on mobile and received only after the fact. The two reunited to build a real-time alternative and founded Tenzo in London in 2016.

Business model

Tenzo sells a subscription SaaS platform to restaurant and hospitality operators, sitting as an intelligence layer on top of the systems customers already use rather than replacing them. Onboarding is via direct integration with existing systems, with most customers reported live within about two weeks of signing up. The company also supports integration partners and developers through a public API and MCP connector.

Recurring software subscriptions sold to restaurant operators; the company positions its cost as recoverable through identified waste or underperformance, and reports customer outcomes in labour cost, prime cost and reporting-time savings.

Traction

Tenzo reports its platform is used in over 1,500 locations worldwide and displays a TrustScore of 4.9 based on 84+ reviews. Customer-reported outcomes cited on its site include a 3 percentage point reduction in prime costs at Fitz Group, 11% bottom-line savings at Fat Hippo, 75% less time spent on reports at Generator, £100,000 per year saved through labour optimisation at Incipio, and a 5 percentage point reduction in labour costs at Camino. The company tripled its customer locations during the COVID-19 pandemic after an initial ~80% revenue decline.

Latest developments

Following its 2023 Series A, Tenzo has focused on large language model capabilities, including TenzoGPT for conversational data queries and an MCP connector that lets external AI assistants query its cleaned restaurant dataset. Its developer portal records a schema update adding fields for integration partners (March 2026), an OAuth 2.0 authorization flow update with PKCE support, refresh tokens and revised scopes (April 2026), and a beta release of its MCP server (May 2026). The company continues to publish content on hospitality AI adoption and its "Restaurant PerformanceOps" positioning.