Superdial
San Francisco, US · 3 known investors
SuperDial provides AI-powered phone automation for healthcare administrative workflows, handling tasks like prior authorization, eligibility checks, and benefits verification. The platform answers and places calls, navigates phone trees, and completes end-to-end workflows for healthcare teams.
Also known as SuperDial
Founders & leadership
Investors · 3
Company profile
researched Aug 2026SuperDial is an enterprise platform for healthcare payer operations that deploys voice-first AI agents to retrieve and verify data that revenue cycle management (RCM) teams depend on. The agents work across multiple payer interfaces — phone calls, payer portals, APIs, EDI, and documents/faxbacks — choosing a path per workflow rather than relying on a single channel. Supported workflows include eligibility and benefits verification (coverage, deductibles, copays, out-of-pocket balances, carve-outs, network details), prior authorization (requirements, authorization numbers, status, expiration, submission method, missing information), claim status and denials (status, allowed and paid amounts, denial reason, payment date, check/EFT details), credentialing and enrollment, and provider data management.
Outputs are delivered as structured, auditable results rather than raw call outcomes: machine-readable fields, source evidence, summaries, timestamps, confidence markers, status codes, and call recordings and transcripts. Delivery options include API and webhook, CSV export, a portal dashboard, EHR/PMS write-back, and work queue notes, with stated integrations into existing provider systems. The stated value proposition is reducing hold time and manual calling so teams can work more accounts and clear backlogs without adding headcount.
The platform is positioned for healthcare environments, citing HIPAA compliance, SOC 2 Type II, HITRUST e1 certification, business associate agreements before PHI exchange, AES-256 encryption at rest, SSO and MFA support, vendor security reviews, and customer-specific data controls.
Business model
SuperDial sells its automation platform to healthcare organizations as a service layer for payer and provider outreach, delivering results into customer systems via API/webhook, dashboard, exports, and EHR/PMS write-back; specific pricing terms are not stated.
Traction
Published customer case studies cite: Apex IONM scaling payer outreach with $12M+ in billed claims; MBW RCM reporting 50% cost savings; Mentaya saving 100+ hours per month; and NMA reporting a 500% increase in claim follow-ups.
Latest developments
The company promoted a September 15 customer dinner in Chicago coinciding with a Becker's conference, and lists HITRUST e1 certification alongside HIPAA compliance and SOC 2 Type II.
▸Full profile — market position, technology, go-to-market
Market position
Positions itself as an enterprise communication layer for revenue cycle teams, automating payer outreach across phone, portal, EDI, and API channels.
Combines voice calling with portal, EDI, API, and document channels and selects a path per workflow, returning structured and auditable outputs (fields, source evidence, recordings, transcripts, audit trail) rather than only completing a call.
Technology
Voice-first AI agents that place and handle payer and provider phone calls and also operate across portals, EDI, APIs, and documents/faxbacks, extracting fields into structured, machine-readable results with source evidence, transcripts, recordings, timestamps, confidence markers, and status codes. Security controls include HIPAA compliance, SOC 2 Type II, HITRUST e1 certification, AES-256 encryption at rest, and SSO/MFA.
Go-to-market
Direct enterprise sales via demo bookings and workflow pilots, supported by published customer case studies, a blog, and presence at industry events such as a customer dinner in Chicago timed to a Becker's conference.
RCM companies, provider groups, health systems, management services organizations (MSOs), dental service organizations (DSOs), RPA/automation teams, and payer operations teams.
Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Competitors · 2
by search overlap
Companies competing with Superdial for the same Google search keywords, organic and paid, via search-intersection analysis.
Timeline · 2
launches, deals, and filingsSuperDial hosted a September 15 dinner at Acanto in Chicago for attendees of a Becker's event.
SuperDial states HIPAA compliance, SOC 2 Type II, and HITRUST e1 certification, with BAAs available before PHI exchange.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 1
primary sources listed
- Superdialsuperdial.com · web
1 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Superdial do?
- SuperDial provides voice AI agents that automate payer outreach and data retrieval for healthcare revenue cycle teams.
- Who founded Superdial?
- Superdial was founded by Harrison Caruthers, Sam Schwager.
- Who are Superdial's investors?
- Superdial's investors include Scribble Ventures, SignalFire, Slow Ventures.
- Where is Superdial headquartered?
- Superdial is headquartered in San Francisco, US.