SquarePlan

AskNeo (operating from the company SquarePlan) offers a shared team inbox that consolidates text messages, phone calls and contacts in a single workspace so multiple departments can collaborate on the same customer conversations. Onboarding is structured around three steps: selecting a local phone number, adding team members, and beginning to call and text customers.

The platform's feature set includes two-way texting, a customizable chatbot, phone calls with call forwarding, voicemail and transcripts, number porting, contact uploads, assignment of conversations to staff, dynamic content, SMS keywords and scripts, one-to-one broadcasts including broadcast by tag, unlimited tags, distribution receipts, images and MMS, integrations, anti-spam controls and data privacy and compliance features. The company positions the product as a CRM for teams and points to recognition on G2 and Product Hunt.

The company's earlier identity, SquarePlan, was described as a real estate technology startup building an online interface and app that gathered real estate operations and maintenance functions in one place and dispatched information and requests to the appropriate stakeholder, with the aim of improving efficiency, transparency and trust between property managers and residents.

Founding story

SquarePlan was founded by Lio Slama, a 2016 graduate of Columbia GSAPP, around the question of how to spare property managers and maintenance teams unnecessary communication and coordination work while giving residents better service and building trust between the two groups.

Business model

AskNeo is sold as a subscription-style software service that teams sign up for, starting with a free trial. Customers pick a local phone number (or port an existing one), add team members, and use the shared inbox to call and text their contacts across sales, marketing and support functions.

Traction

The company cites a 250x return on investment from customer conversations and recognition on G2 and Product Hunt.