Sentiment
Salt Lake City, US · 1 known investors
Sentiment is a customer service platform that combines real-time messaging, chat, and email into a single interface for businesses to deploy across their messaging channels. It targets contact centers, aiming to meet customers on their preferred channel while reducing cost to serve.
Founders & leadership
LC

Leon ChaddockCEO
JB
JM BlondCFO
JB
Jean-Marc BlondCFO
Board
MJ
Michael JacksonChairman
Investors · 1
Competitors · 7
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Frequently asked questions
- What does Sentiment do?
- Sentiment is a customer service platform that combines real-time messaging, chat, and email into a single interface for businesses to deploy across their messaging channels. It targets contact centers, aiming to meet customers on their preferred channel while reducing cost to serve.
- Who are Sentiment's investors?
- Sentiment's investors include Bayes Entrepreneurship Fund.
- Where is Sentiment headquartered?
- Sentiment is headquartered in Salt Lake City, US.

