Momos
11 known investors
Momos is an AI-powered customer platform used by multi-location restaurant, retail and F&B brands to manage the customer lifecycle.
Also known as Momos Guest AI · MOMOS USA Inc.
Investors · 11
Also in the syndicate · 1
Funding
SEC filings, press & company announcements$10M disclosed across 1 of 2 rounds · 2024
- $10MSeries ASep 2024 · 4 sources
645 Ventures (lead), Alpha Wave Global, Correlation Ventures, FJ Labs, Peak XV, Peak XV Partners, Soma Capital, Taurus Ventures
Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026Momos is a vertical SaaS company that provides an AI-powered customer platform for multi-location brands, primarily in food and beverage and retail. Its platform consolidates customer touchpoints across locations and covers customer service, customer experience and local marketing, allowing brands to gather feedback, respond to and recover unhappy customers, generate insights and run marketing that supports repeat visits. The company positions the product as covering the full customer lifecycle at each physical location, with automation handled by AI.
The company is dual-headquartered in Singapore and San Diego, California, and maintains offices in the United States, Singapore and Abu Dhabi, plus a technology hub in Vietnam opened in 2024. Product lines introduced in 2023 include Customer Care and Customer Activate, and the company markets a Guest AI offering for guest experience. Momos states it works with thousands of businesses globally, including Shake Shack, Baskin Robbins and Guzman y Gomez.
Founding story
Momos was founded in 2021 by Sai Alluri and Andrew Liu together with a team drawn from Uber, Grab, Microsoft and Intuit. The founding team had previously managed thousands of businesses at UberEats and GrabFood and concluded that existing tools could not help brands manage customers seamlessly across multiple locations. The company traces its origins to 2020, when pandemic-driven disruption in the restaurant industry prompted the founders to build software to help operators streamline operations and adapt. Momos partnered with OpenAI from its inception, joining the GPT-3 beta program.
Business model
Momos sells a subscription-style vertical SaaS platform to multi-location brands, bundling customer service, customer experience and local marketing tools into a single customer stack rather than point solutions. Customers range from local operators with a handful of outlets to multinational chains with thousands of locations.
Traction
The company reports partnering with 690+ brands and powering over 10,000 locations across 15 countries, with website messaging also referencing 20,000+ locations and 600+ brands. It grew from a two-person operation to a global team of nearly 70 people, supported over 2,000 restaurants by 2022, was live in 10 countries across North America, APAC and the Middle East at the time of its Series A, and reported 3x growth in 2024.
Latest developments
In September 2024 Momos announced a $10 million Series A led by 645 Ventures, bringing total capital raised to $17 million, with 645 Ventures co-founder and managing partner Nnamdi Okike joining the board. In May 2025 the company announced that L&L Hawaiian Barbecue selected Momos to support customer growth across 233 locations.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
Momos describes itself as an all-in-one, "compound startup" customer platform for multi-location brands, contrasting its consolidated approach with point tools that are not built to solve problems at individual locations. Investor 645 Ventures characterizes the multi-location brick-and-mortar segment as underserved.
Momos combines customer service, customer experience and marketing in one platform tied to individual locations, rather than requiring brands to assemble separate tools; the company cites daily usage by over 90% of its partners and claims 10x ROI outcomes for customers.
Technology
The platform applies AI to automate customer interactions and the customer lifecycle across locations and channels, consolidating feedback and touchpoints into a single system and generating insights for operators. Momos partnered with OpenAI from its founding, beginning as a member of the GPT-3 beta program.
Go-to-market
Momos markets directly to brands through demo requests and free trials on its website, publishes customer case studies and content, and expands account-by-account with large chains rolling the product out across their location networks.
Multi-location physical businesses, principally food and beverage and restaurant chains, as well as retail and other brick-and-mortar operators; customers span independent local brands with a few outlets through to multinational chains such as Shake Shack, Baskin Robbins, Guzman y Gomez and L&L Hawaiian Barbecue.
Geography
Dual headquarters in Singapore and San Diego, with offices in the United States, Singapore and Abu Dhabi, a technology hub in Vietnam, and teammates globally. Listed markets span North America (USA, Canada, Mexico), APAC (Malaysia, Thailand, Philippines, Hong Kong, Singapore, Indonesia, Taiwan), the GCC and ANZ.
History
Founded in 2021 with the goal of helping restaurants attract and retain customers, Momos raised early capital from investors including Sequoia and Alpha Wave. In 2022 it built out its client base to more than 2,000 restaurants and expanded into the United States, Malaysia and Hong Kong. In 2023 it expanded to the Philippines and launched two products, Customer Care and Customer Activate. In 2024 it entered the Middle East, closed a $10 million Series A led by 645 Ventures, opened a technology hub in Vietnam and reported 3x growth. In May 2025 the company announced that L&L Hawaiian Barbecue selected Momos across 233 locations.
Compiled by commissioned research from 6 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 7
launches, deals, and filingsMomos announced that L&L Hawaiian Barbecue chose its platform to drive customer growth across 233 locations.
Momos announced a $10 million Series A led by 645 Ventures with participation from Alpha Wave Global, Peak XV, Soma Capital, FJ Labs, Taurus Ventures and Correlation Ventures; 645 Ventures co-founder and managing partner Nnamdi Okike joined the board.
$10M source ↗
Momos expanded into the Middle East and opened a technology hub in Vietnam, reporting 3x growth for the year.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
In the news
▸Research sources · 6
primary sources listed
- All About Momosrestaurant.momos.io · web
6 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Momos do?
- Momos is an AI-powered customer platform used by multi-location restaurant, retail and F&B brands to manage the customer lifecycle.
- Who are Momos's investors?
- Momos's investors include Captii Ventures, K3 Ventures, 645 Ventures, Alpha Wave Global, Correlation Ventures, FJ Labs, Peak XV Partners, Sequoia Capital and 2 more.
- How much funding has Momos raised?
- Momos has disclosed $10M raised across 1 of its 2 known rounds.