Minimal AI
YC S25Amsterdam, NL · Founded 2024 · 3 employees · 2 known investors
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Georgia Stevensonunlockedknows Titus Ex · together at Deliveroo (overlapped)
×3knows the team · via Uber
×3knows the team · via Deliveroo
×2knows the team · via Nanyang Technological University Singapore
×3knows the team · via Vrije Universiteit Amsterdam (VU Amsterdam)
Minimal AI provides AI agents for e-commerce customer support automation, capable of resolving up to 90% of support tickets across multiple channels without requiring hiring. The platform integrates with existing helpdesk systems and allows non-technical users to train AI on their business processes and workflows.
Also known as Minimal AI, Inc.
Founders & leadership· Y Combinator alumni (S25)
Minimal AI was founded in 2024 by Niek Hogenboom and Titus Ex.
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Niek HogenboominCo-FounderNiek Hogenboom studied Aerospace Engineering at Delft University of Technology and completed graduate research at the University of Oxford. He previously founded SitRight and leads Minimal AI.
Investors · 2
Competitors · 7
by search overlap
Outvio10 shared keywordsOutvio provides an all-in-one post-purchase software for eCommerce retailers and B2B sellers, covering order fulfilment, shipping, tracking, customer notifications, returns, exchanges, and analytics. The platform consolidates these functions into a single system to help online stores manage logistics and improve the customer experience after checkout.
Gorgias10 shared keywordsGorgias provides a helpdesk platform for customer support agents, serving e-commerce merchants and brands. The company delivers automation and support workflow tools to streamline customer service operations.
Clickpost9 shared keywordsClickPost provides a unified logistics intelligence platform that integrates shipping, tracking, and returns management for e-commerce businesses. The platform uses AI to personalize post-purchase customer experiences and optimize last-mile delivery operations.
Return Logic8 shared keywordsReturnLogic provides a returns management platform for ecommerce merchants that automates returns workflows, tracks products through the return lifecycle, and offers analytics to optimize return policies. It includes a white-label returns center, exchange incentives, and reporting tools aimed at reducing returns and increasing per-return profit.
Loop8 shared keywordsLoop provides a unified platform for managing returns, exchanges, tracking, and order workflows for e-commerce brands. The system helps reduce return rates and increase customer retention through connected post-purchase experiences.
yayloh8 shared keywordsyayloh provides a digital returns management platform that automates and improves the online return process for e-commerce brands. It targets young, fast-growing merchants, aiming to reduce return volumes and their environmental and financial impact.
Sendcloud8 shared keywordsSendcloud provides a shipping and parcel tracking platform for e-commerce businesses, offering branded tracking pages and automated delivery notifications via SMS, WhatsApp, and email across multiple carriers. It lets merchants manage, track, and monitor parcels from a single dashboard, reduce "where is my order" support tickets, and use post-purchase communication as a marketing touchpoint.
Companies competing with Minimal AI for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Minimal AI do?
- Minimal AI provides AI agents for e-commerce customer support automation, capable of resolving up to 90% of support tickets across multiple channels without requiring hiring. The platform integrates with existing helpdesk systems and allows non-technical users to train AI on their business processes and workflows.
- Who founded Minimal AI?
- Minimal AI was founded by Niek Hogenboom, Titus Ex in 2024.
- Who are Minimal AI's investors?
- Minimal AI's investors include Y Combinator, Sterling Road.
- Where is Minimal AI headquartered?
- Minimal AI is headquartered in Amsterdam, NL.