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Minimal AI

YC S25

Amsterdam, NL · Founded 2024 · 3 employees · 10 known investors

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Minimal AI provides AI agents for e-commerce customer support automation, capable of resolving up to 90% of support tickets across multiple channels without requiring hiring. The platform integrates with existing helpdesk systems and allows non-technical users to train AI on their business processes and workflows.

Also known as Minimal AI, Inc. · Minimal AI, Minimal AI, Inc.

AI & Machine LearningE-commerceEnterprise SoftwareSaaSNetherlandsEurope

Founders & leadership· Y Combinator alumni (S25)

Minimal AI was founded in 2024 by Niek Hogenboom and Titus Ex.

NHNiek Hogenboom
Niek HogenboomCo-FounderNiek Hogenboom studied Aerospace Engineering at Delft University of Technology and completed graduate research at the University of Oxford. He previously founded SitRight and leads Minimal AI.
TETitus Ex
Titus ExCo-FounderHe previously worked as a data scientist and machine learning engineer at Uber and Soda, a data quality startup, and holds an MSc in Applied Mathematics.

Investors · 10

Eight Capitallisted by Eight CapitalNorwalk

How we know: Y Combinator's founder network · eightcapital.com · Not right? Tell us

Maiora Rebel Ventureslisted by Maiora Rebel Ventures

How we know: Y Combinator's founder network · Not right? Tell us

Rebel Fundlisted by Rebel FundSan Francisco · $100K – $5M

How we know: Y Combinator's founder network · rebelfund.vc · Not right? Tell us

Sterling Roadlisted by Sterling RoadSan Francisco · $25K – $150K

How we know: Sterling Road's portfolio page · the VCSheet dataset · Y Combinator's founder network · Not right? Tell us

OurCrowdreportedJerusalem

How we know: Y Combinator's founder network · Not right? Tell us

Seraph GroupreportedMilton · $50K – $2M

How we know: Y Combinator's founder network · Not right? Tell us

Sunshine LakereportedN Las Vegas

How we know: Y Combinator's founder network · Not right? Tell us

Team IgnitereportedFolsom · $15M

How we know: Y Combinator's founder network · Not right? Tell us

Zeno VenturesreportedGeneva

How we know: Y Combinator's founder network · Not right? Tell us

Related companies · 7

OutvioOutvio provides an all-in-one post-purchase software for eCommerce retailers and B2B sellers, covering order fulfilment, shipping, tracking, customer notifications, returns, exchanges, and analytics. The platform consolidates these functions into a single system to help online stores manage logistics and improve the customer experience after checkout.
GorgiasGorgias provides a helpdesk platform for customer support agents, serving e-commerce merchants and brands. The company delivers automation and support workflow tools to streamline customer service operations.
ClickPostClickPost offers Darwin, a logistics automation platform for B2B bulk shipments covering dispatch, delivery, billing compliance, and store/vendor pickup management. It connects with WMS, ERP, and courier partners to give brands visibility and automation across inter-warehouse, store, and internal B2B movements.
Return LogicReturnLogic provides a returns management platform for ecommerce merchants that automates returns workflows, tracks products through the return lifecycle, and offers analytics to optimize return policies. It includes a white-label returns center, exchange incentives, and reporting tools aimed at reducing returns and increasing per-return profit.
LoopLoop provides a unified platform for managing returns, exchanges, tracking, and order workflows for e-commerce brands. The system helps reduce return rates and increase customer retention through connected post-purchase experiences.
yaylohyayloh provides a digital returns management platform that automates and improves the online return process for e-commerce brands. It targets young, fast-growing merchants, aiming to reduce return volumes and their environmental and financial impact.
SendcloudSendcloud provides a shipping and parcel tracking platform for e-commerce businesses, offering branded tracking pages and automated delivery notifications via SMS, WhatsApp, and email across multiple carriers. It lets merchants manage, track, and monitor parcels from a single dashboard, reduce "where is my order" support tickets, and use post-purchase communication as a marketing touchpoint.

Companies working in the same space as Minimal AI.

Legal entities · 1

corporate structure
Minimal AI, Inc.

In the news

Minimal: AI Customer Support Teams for E-commerceycombinator.com · Aug 2025

Frequently asked questions

What does Minimal AI do?
Minimal AI provides AI agents for e-commerce customer support automation, capable of resolving up to 90% of support tickets across multiple channels without requiring hiring. The platform integrates with existing helpdesk systems and allows non-technical users to train AI on their business processes and workflows.
Who founded Minimal AI?
Minimal AI was founded by Niek Hogenboom, Titus Ex in 2024.
Who are Minimal AI's investors?
Minimal AI's investors include Y Combinator, Eight Capital, Maiora Rebel Ventures, Rebel Fund, Sterling Road, OurCrowd, Seraph Group, Sunshine Lake and 2 more.
Where is Minimal AI headquartered?
Minimal AI is headquartered in Amsterdam, NL.