Medzoomer

MEDZOOMER operates an on-demand prescription delivery platform that links pharmacies and healthcare providers with a network of background-checked, HIPAA-trained couriers who deliver medications to patients' homes. Patients place an order through a partner provider's platform, the pharmacy fills it, and a courier completes the delivery, typically within two hours of the order, with order progress and delivery notifications sent to the patient's phone. The company states it can handle contactless delivery, over-the-counter drugs, temperature-regulated products, and Schedule II-V controlled medications, generally within a 25-50 mile radius of a partner site.

The platform is positioned as an alternative to pharmacies operating in-house delivery drivers. Partner-facing features include integration with existing pharmacy systems, live GPS tracking and route optimization, electronic signature and state ID verification at handoff, QR-code chain-of-custody tracking, proof-of-delivery photos and signatures, tamper-evident and insulated FDA/TSA-approved packaging, discreet labelling so drug information is not exposed to couriers, performance-tracking dashboards, revenue sharing on deliveries and 24-hour customer support. MEDZOOMER also markets a full-stack integration with the Pioneer pharmacy system that lets stores create orders with a barcode scanner and returns proof-of-delivery data into the Pioneer interface. Couriers are onboarded through an application and background check process run via Checkr, with requirements including a minimum age of 25, a vehicle model year 2005 or newer, a valid driver's license, registration and insurance, and at least one year of U.S. driving experience.

Business model

MEDZOOMER sells its delivery service to pharmacies, telehealth providers and other healthcare partners rather than directly to patients. It integrates with a partner's existing platform and invoices the partner through its own technology; delivery fees are calculated based on the partner's monthly delivery volume. Partners set the end-patient price, which the company says is usually free or a small delivery fee, and MEDZOOMER states it does not mark up the price of prescriptions. Partners are also offered revenue sharing on deliveries made through their network. Couriers are independent drivers who can earn up to $25 per hour and withdraw accumulated earnings from a courier portal to a linked bank account.

Volume-based delivery fees charged to pharmacy and provider partners, invoiced directly through the company's platform, with a revenue-share component offered back to partners; patients pay either nothing or a small delivery fee set by the provider.

Traction

Company-reported figures include more than 10 million prescriptions delivered, a 98.7% delivery success rate, over 10 years of healthcare delivery experience, coverage of 50+ states served and a reported 78% decrease in abandoned order rates. The company launched in multiple states in November 2020, delivering in Florida and Arizona, with rollouts planned for North Carolina, Ohio and other states in early Q1 2021, and went from idea stage to signed enterprise partnerships and revenue in under 11 months.

Latest developments

The company markets a full-stack integration with the Pioneer pharmacy platform enabling barcode-scanner order creation and automatic proof-of-delivery reporting, and continues to recruit pharmacy partners and couriers through its website.