MedMe Health

MedMe Health operates an end-to-end software platform that gives pharmacies the infrastructure to launch, run and bill for clinical services. The product is described as AI-native, modular and API-driven, and spans the full clinical lifecycle: scheduling and queueing (including walk-ins), digital patient intake and eligibility capture, the consult itself, documentation, patient follow-up, and reimbursement through full revenue cycle management.

The platform is sold as a set of modules that pharmacies can select according to their service mix. Core components include multi-calendar scheduling with patient-flow visibility, patient intake forms capturing information, consent and eligibility, assisted documentation, messaging and follow-up campaigns via mass email and SMS, and two-way integration with pharmacy management systems. Two add-on modules are a Clinical Assistant (AI Scribe) that drafts notes and care plans in real time, and Medical Billing, which converts documented encounters into medical claims. The company positions Medical Billing as the wedge of its offering, citing an estimate that 60 to 80 percent of clinical services go uninvoiced today, and provides a reimbursement calculator that estimates annual billing opportunity from store count and weekly encounter volume, referencing CPT codes and payer rates such as Medicare Part B CCM (99490), RHC (G0511) and MTM (99607).

Three AI agents are embedded in the workflow: the AI Clinical Assistant for ambient in-consult documentation and code suggestion; an AI Patient Concierge, a voice and messaging agent handling appointment booking, refill reminders, adherence check-ins and FAQs; and an Admin Clerk that automates back-office tasks via robotic process automation to reduce manual data entry and reconciliation across systems.

Business model

MedMe licenses a modular software platform to pharmacies, with a core set of workflow modules plus paid add-ons such as Medical Billing and the Clinical Assistant (AI Scribe). Customers select modules according to their service mix, and the same system is intended to extend as pharmacies add services or locations.

Software platform with modular components and priced add-on modules (Medical Billing, Clinical Assistant/AI Scribe) layered on core scheduling, intake, documentation and messaging functionality.

Traction

The company states it powers more than 4,500 pharmacies across North America and has supported over 30 million patient interactions, with 99.99% platform uptime.