Klaus
2 known investors
Acquired by Zendesk February 2024 · terms undisclosed — AI-powered quality management · source ↗
Klaus provides quality assurance software for customer support teams, using AutoQA to automatically analyze customer interactions—including those handled by AI agents—across channels such as voice and BPOs. The platform evaluates agent responses against quality standards using out-of-the-box or custom prompt-based scoring categories.
Investors · 2
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Frequently asked questions
- What does Klaus do?
- Klaus provides quality assurance software for customer support teams, using AutoQA to automatically analyze customer interactions—including those handled by AI agents—across channels such as voice and BPOs. The platform evaluates agent responses against quality standards using out-of-the-box or custom prompt-based scoring categories.
- Who are Klaus's investors?
- Klaus's investors include Acton Capital, Icebreaker.