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HqO
Founded 2018 · 110 employees on LinkedIn · 14 known investors
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HqO develops REX, an operating system platform for commercial real estate owners, operators, and employers to optimize building operations and employee experiences through unified data and digital experiences.
Also known as HqO · HqO, Inc.
Founders & leadership
HqO was founded in 2018 by Chase Garbarino, Kevin McCarthy, Jared Stenquist, and Gregory Gomer.
Investors · 14
How we know: Accomplice's portfolio page · the VCSheet dataset · research · hqo.com · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: Allegion Ventures's portfolio page · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: Cerity Partners Ventures's portfolio page · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: research · hqo.com · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: JLL Spark Global Ventures's portfolio page · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: the VCSheet dataset · Not right? Tell us
How we know: Navitas Capital's portfolio page · the VCSheet dataset · Not right? Tell us
How we know: PruVen Capital Partners's portfolio page · Not right? Tell us
How we know: Suffolk Technologies's portfolio page · Not right? Tell us
How we know: VitalStage Ventures's portfolio page · Not right? Tell us
How we know: a partner's Signal profile · the VCSheet dataset · Not right? Tell us
How we know: research · hqo.com · Not right? Tell us
Also in the syndicate · 1
Company profile
researched Aug 2026HqO provides the Real Estate Experience (REX) Platform, software for commercial real estate (CRE) owners, operators, and landlords that unifies property portfolios into a single system for managing tenant engagement and building operations. The company positions REX as a CRM purpose-built for commercial real estate, covering the tenant lifecycle from leasing and discovery through occupancy, service delivery, and ongoing engagement, and frames its value proposition around an "Experience Gap" between rising tenant expectations and what buildings currently deliver.
The platform is organized into a cross-property suite of applications: an Intelligence Suite for analytics and visibility across operations, leasing, experience, and engagement; an Experience Suite covering access, amenity booking, and service execution; a Tenant Suite serving as a digital front door for tenants across a portfolio; an Operations Suite described as a vertically integrated, cloud-native building management system with system integrations and real-time insights; a Leasing Suite for leasing teams and marketers; and a Vendor module handling vendor discovery, compliance, contracting, delivery, and billing. HqO describes the platform as applicable from single buildings to global portfolios, with the stated aim of improving tenant retention, asset performance, and employee engagement and satisfaction within buildings.
Business model
HqO sells its REX Platform software and associated services to commercial real estate landlords, owners, and operators, engaging prospective customers through demo requests and direct contact with its sales team.
Latest developments
In its Fall 2025 product release, HqO introduced the next generation of its platform, described as a CRM for CRE covering the entire tenant lifecycle. The company also promotes a 2026 State of REX report on the experience gap in commercial real estate.
▸Full profile — market position, technology, go-to-market, geography
Market position
HqO markets REX as the first CRM purpose-built for commercial real estate and positions it as a standard for experience-driven portfolio management in the sector.
HqO differentiates on a unified, cross-property platform that combines tenant engagement, leasing, vendor management, and a vertically integrated building management system in one system, with data-driven intelligence tying experience metrics to asset performance.
Technology
The REX Platform is a suite of connected applications spanning intelligence and analytics, tenant engagement, building operations, leasing, and vendor management. HqO describes AI-driven intelligence capabilities across operations, leasing, experience, and engagement data, and a cloud-native building management system that integrates with building systems to supply real-time insights.
Go-to-market
The company markets through its website with demo and contact requests, and publishes research such as the "2026 State of REX" report on the CRE experience gap as a lead-generation asset.
Commercial real estate owners, landlords, operators, leasing teams and marketers, and employers managing workplace experience, ranging from single-building operators to global portfolios.
Geography
HqO serves customers from single buildings to global portfolios and offers its website in English and French.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Founder mafia
2 people who came through HqO went on to found or lead other companies.
Related companies · 2
Companies working in the same space as HqO.
Timeline · 7
launches, deals, and filingsBuilt In cites ties with JLL/JLL Technologies, including an expanded partnership and promotion within JLL Technologies and Building Engines, creating an enterprise go-to-market channel into large portfolios.
HqO introduced a 'system of record for customer experience' within the REX Platform, followed by further feature updates in January 2026.
HqO introduced the next generation of its REX Platform, a CRM for commercial real estate built to power the entire tenant lifecycle for landlords and operators.
HqO released the next generation of its platform, described as a CRM for commercial real estate built for Experiential Landlords to power the entire tenant lifecycle, spanning Intelligence, Experience, Tenant, Operations, Leasing and Vendor suites.
HqO acquired Symbiosy and integrated it into the REX Platform to expand platform capabilities, as part of the M&A strategy funded by the Series D.
HqO announced over $50 million in Series D funding led by Koch Real Estate Investments, a subsidiary of Koch Industries, with participation from existing investors including Accomplice, Insight Partners and Related. Total funding surpassed $200 million and Koch's Justin Wilson joined the board. Proceeds were earmarked in part for a targeted M&A strategy.
$50M source ↗
Alongside the Series D, HqO launched the REX Platform, including the Intelligence product (REX Assessment, REX Score, REX Index), the renamed Experience Manager (XM) tenant experience product, and Marketplace, an ecosystem of amenity and service partners.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
Frequently asked questions
- What does HqO do?
- HqO builds the REX platform, a real estate experience and tenant CRM system for commercial real estate owners and operators.
- Who founded HqO?
- HqO was founded by Chase Garbarino, Kevin McCarthy, Jared Stenquist, Gregory Gomer in 2018.
- Who are HqO's investors?
- HqO's investors include Accomplice, Allegion Ventures, Cerity Partners Ventures, Insight Partners, JLL Spark Global Ventures, MetaProp, MetaProp Ventures, Navitas Capital and 5 more.