Gokwik

GoKwik operates Kwik Engage, a customer engagement platform for direct-to-consumer e-commerce brands that centres on WhatsApp as the primary messaging channel, alongside email. The marketing side of the product covers broadcast campaigns, automated customer journeys triggered by events such as welcome sequences, abandoned cart, browser abandonment, loyalty programmes and order status updates, click-to-WhatsApp advertising, pre-purchase journeys, festive sale promotions, purchase-behaviour-based upsell, personalised retention journeys and RTO flows. It also supports conversational commerce interactions where shoppers reply, vote or select offers inside WhatsApp flows, and visual campaign formats using personalised images, videos and product carousels.

A second module, the Customer Engagement Suite, provides a unified help desk that consolidates email and WhatsApp conversations in one dashboard, a GenAI-powered chatbot positioned to resolve more than 80% of pre- and post-purchase queries automatically, and support analytics covering first response time, resolution time, resolution rate and CSAT. Reporting features include a built-in dashboard tracking ROI, cart recovery, revenue influenced, engagement and campaign performance. The platform emphasises native plug-and-play integration with Klaviyo, Klaviyo and Shopify consent collection with explicit WhatsApp opt-in, and GDPR compliance, and states more than 50 integrations across the e-commerce stack.

Business model

Software platform sold to e-commerce brands, with prospects routed through demo bookings on the company website; the site references features, pricing and performance tools for Kwik Engage International.

Traction

The website reports 15,000+ D2C brands using the platform, more than 50 integrations, and merchant case studies citing 70% conversion on WhatsApp sign-ups (Gigi Supplements), 13.05x return on ad spend with improved retention (Cocopup London) and 5.18x ROI from WhatsApp (Bellamianta).