Genome

Genome Medical is a telehealth-enabled genetic services company founded in 2016 that connects patients and their providers with genetic counselors, medical geneticists and physicians. Patients can schedule appointments without a provider referral and typically meet a board-certified genetic counselor within one week, via a 30-60 minute phone consultation. Clinicians review personal and family medical history, order genetic testing when medically appropriate (often using a mailed saliva collection kit, with most results returned in two to four weeks), and provide a results consultation plus a written summary the patient can share with their care team.

The company positions itself around rare disease care, describing a market in which patients often experience long diagnostic journeys and multiple misdiagnoses while new clinical trials and gene therapies emerge for previously untreatable conditions. Its service lines include genetic counseling, genetic test ordering, sponsored testing programs, patient recruitment for trials based on genetic eligibility criteria, and peer-to-peer genetics support for other clinicians. Patients may opt in to be notified about relevant clinical trial opportunities. Clinical coverage spans rare disease, cardiology, neurology, pediatrics and oncology, with named clinical leads for cancer, cardiovascular and pediatric, and neurology and adult genetic services.

Genome Medical describes itself as clinician-led and led by genetic counselors, with a care delivery technology platform supporting its services. GeneMatters is identified on the company's site as a Genome Medical company, with former GeneMatters clients and patients directed to log in through Genome Medical's website.

Founding story

The company was founded in 2016 on the premise that expert genetic guidance should be accessible to all, and is described as led by genetic counselors seeking to combine clinical genetics expertise with tech-enabled care delivery to close access gaps, particularly for patients with rare conditions.

Business model

Genome Medical sells genetic services both directly to patients and through organizational partners. Individuals can self-schedule telehealth genetic counseling; the company is an in-network provider with most commercial health insurance plans and bills insurance where applicable, while also offering self-pay and a financial assistance program. In parallel, it contracts with hospitals and health systems, life sciences and biopharmaceutical organizations, and genetic testing laboratories, delivering counseling, test ordering, sponsored testing programs, trial patient recruitment and peer-to-peer clinician support on their behalf. The company states it is lab- and test-agnostic and partners with most major genetic testing labs.

Revenue comes from patient consultations and partner contracts. A genetic counseling visit costs up to $250 depending on whether insurance or self-pay is used, with genetic testing billed separately and not included in the counseling fee. The company bills commercial insurers where in-network, using CPT codes 96041 and S0265; it states it does not accept government-affiliated plans such as Medicaid, Medicare or Tricare as primary or secondary insurance. Partner-side revenue derives from services provided to hospitals and health systems, life sciences organizations and genetic testing laboratories.

Traction

Reported metrics include over 250,000 total genetic counseling consults delivered, a 96% patient satisfaction rating, 148 million-plus covered lives, a team of more than 35 clinicians licensed across all 50 states, and genetic counselors with an average of over 10 years of experience. The company marked ten years of operation in a 2025-2026 anniversary campaign.

Latest developments

Recent company communications include a ten-year anniversary campaign on making genetics care accessible, publication of a white paper on inherited retinal diseases ("Voice of the Patient"), and new patient insights on rare epilepsy care. The site also notes the integration of GeneMatters as a Genome Medical company, including consolidated patient and client login.