Field Services

Zuper develops cloud-based field service management (FSM) software that unifies office and field operations on one platform. Core capabilities include work order management, a dispatch board, scheduling and dispatching based on skills, proximity and availability, asset management, inventory, quotes and estimates, invoice management, digital payments, contracts, timesheets, signature capture and document upload, analytics and reporting, and a mobile application for technicians with offline access, photo and video capture, and remote task updates that sync to the central system. Real-time GPS location tracking, geofencing, route optimization and automated customer ETA notifications support live visibility of field teams, and a no-code workflow engine allows customers to automate routine tasks.

Beyond the core FSM suite, Zuper markets add-on products under the names Zuper Glass, Zuper Connect (telephony and calling, including transfers, hold, mute and call recording within the mobile app), Zuper Pay and Zuper Fleet. The company positions a layered architecture — an interaction layer synchronizing office and field teams in real time under a single login, an AI layer, an application layer and an operating layer covering the job lifecycle from inquiry to payment. Its AI line comprises Zuper Sense, described as a command center that monitors operations, answers natural-language questions, flags emerging cash-flow and pipeline risks and recommends next actions, plus deployable AI agents: a Field Agent and CSR Agent, with AR, marketing and sales coach agents listed as forthcoming.

The product is sold across a broad set of trades and service verticals, with a recent emphasis on roofing and exteriors, where Zuper offers guided workflows, hands-free checklists, instant estimates, intelligent quoting, job costing and profitability, procurement and ordering, subcontractor work orders and website booking.

Business model

Zuper sells software-as-a-service to service businesses, offered in multiple tiers or "levels"; the Field Nation marketplace integration is included free at every Zuper level, while full use of Field Nation's own capabilities requires a separate paid integration with Field Nation. Add-on products (Glass, Connect, Pay, Fleet) are native modules customers can switch on as needed rather than separately integrated tools. The iOS app is distributed free of charge by developer Zupersoft Solutions.

Recurring software subscriptions across tiered plans for field service businesses, with optional native add-on modules for communications, payments and fleet; certain third-party marketplace capabilities require separate paid integrations with the third party.

Traction

The iOS technician app carries a 4.9 average rating from 16 ratings and receives frequent releases. Customer testimonials come from roofing contractors including Roof Doctors, Maven Roofing, Dickinson Roofing, Marasun, Russell's Quality Roofing and A&A Roofing. The company publishes outcome figures for customers such as 30 minutes saved per technician per job in field documentation, a 40% increase in same-day close rate, 4x increase in premium upselling, 8 hours saved per person per week through automation, 5-7 tools consolidated, and $60,000 saved annually from eliminating other software; a partner cites average savings of three hours per technician per day and a 25% increase in team utilization.

Latest developments

Zuper has introduced Zuper Sense, an AI command center for service businesses, together with deployable AI agents (Field Agent, CSR Agent) and additional AR, marketing and sales coach agents listed as coming soon, and has expanded its roofing and exteriors product line. Recent mobile app releases have broadened Zuper Connect telephony support (call transfers, hold, mute and recording), added a "Save to Zuper" share-sheet flow for job photos and videos, a company PDF library with PDF pages in job documents and proposals, and revised scheduling and camera experiences.