Elation

Elation Health builds cloud technology for independent primary care practices, combining an electronic health record (EHR) with practice management, a patient portal (Patient Passport), integrated telehealth, and medical billing. The company describes its platform as clinical-first and AI-native, and positions it as an integrated EHR plus billing system purpose-built for primary care rather than a general-purpose ambulatory system. Specialties served through its practice intake include family medicine, internal medicine, pediatrics, geriatrics, urgent care and a range of other outpatient fields, and practices operating on fee-for-service insurance, membership, or cash-pay models.

Product components include the Elation EHR with clinical workflows and charting, Elation Billing for claims, payer connectivity, records and revenue management, Note Assist (an AI-powered ambient scribe that reduces post-visit documentation time), an API and developer platform enabling connections to third-party labs, practice management and billing systems, and HIPAA-compliant integrated telehealth. In 2025 the company launched a set of AI tools built natively into the EHR at no added cost. Elation also serves larger enterprise clinics and has supplied the underlying clinical platform for technology-enabled, team-based care organizations such as Crossover Health and Cityblock Health.

Beyond software, Elation offers customer support, partnership/integration programs, and practice-success resources such as guides, articles, ebooks and webinars, and positions itself as a community of independent primary care practices with primary care advocacy led by an in-house Head of Primary Care Advancement.

Founding story

Elation Health was founded in 2010 by siblings Kyna Fong and Conan Fong after they struggled to help their father, a solo primary care physician, move his practice from paper charts to a digital system. The company's first EHR was built for their family's own medical practice, with Dr. Fong as its original customer; he has since retired. Kyna Fong, who holds an MS in computer science from Harvard and a PhD in economics from Stanford and was a Robert Wood Johnson Foundation Scholar in Health Policy at UC Berkeley and UCSF, serves as CEO, while Conan Fong, who holds a BS in microbiology and immunology from McGill and an MHS in health finance management from Johns Hopkins, serves as Chief Experience Officer.

Business model

Elation sells subscription software to medical practices, with published pricing, demos and an interactive product preview used to onboard prospects; its offering spans EHR, practice management, patient portal and billing services for practices ranging from new and solo clinics to enterprise clinic groups. It also operates a partner program for companies integrating with its platform and API.

Software sold to primary care practices and enterprise clinic organizations, with pricing published on the company site; the 2025 natively-built AI tools in the EHR are offered at no added cost.

Traction

Elation reported 14,000 independent clinicians caring for seven million patients and more than 20 million in-office and virtual visits delivered through its network as of December 2020; a later company post cites 24,000 primary care clinicians serving 12 million patients, and the company's About page states it supports more than 44,000 clinicians. It has been available in all 50 states since 2014 and describes its EHR as award-winning.

Latest developments

In 2025 Elation launched comprehensive AI tools built natively into the Elation EHR at no added cost, and the company's homepage announces that Aster is joining Elation. Recent leadership additions include Ashley Rogers as Chief Product Officer and Nikolaus Trotta as COO and President.