Daupler

Daupler provides a response management system (Daupler RMS) used by utilities, public works departments, and other service organizations to intake, triage, document, and dispatch service requests and emergency incidents. The platform covers water, sewer, electric, multi-utility, public works, and trash collection operations, and is delivered as a hosted software service requiring no local installation or maintenance; a dedicated Daupler team member configures the platform for each client, and administrators manage it without coding.

The product set includes Daupler AI, described by the company as the foundation of the platform for call management, dispatch, response coordination, and incident documentation; Daupler Answering, a staffed answering service for after-hours and overflow calls handled by teams trained in utilities and public services; Daupler Callout, which automates roster callouts using stored schedules, skills, and escalation trees; Daupler Engage, which lets end customers submit photos and incident details via mobile app, web portal, or text and track response progress; Daupler Notify, a flat-fee mass notification tool for text, email, and voice; Event Detection, which groups multiple related calls or alarms into a single coordinated response to reduce duplicate dispatches; and Daupler Analytics, which produces incident heat maps and team metrics. The system also interfaces with multiple other information systems and logs site arrival times and crew check-ins for field safety.

Third-party coverage describes the company as powering its system with a large utility incident AI dataset that identifies the severity of electric, water, wastewater, and public works infrastructure issues, and as operating across 38 U.S. states, Canada, and New Zealand.

Founding story

Founder and CEO John Bertrand, PE, worked in public works and utilities for more than 15 years and identified inefficiencies in how organizations managed service requests and emergency response, particularly around communication: manually forming response teams, categorizing after-hours customer reports, and notifying residents and businesses during large-scale events. Bertrand partnered with CTO Ryan Rosenbaum to build a response management platform addressing those problems, and the company added capabilities as users surfaced additional pain points.

Business model

Daupler licenses its hosted response management software to utilities, municipalities, and service organizations, combining software modules with a staffed answering service. Implementation includes configuration by an assigned Daupler team member and ongoing support from a Client Success team. Mass notifications under Daupler Notify are offered on a flat-fee basis rather than per-message pricing.

Software service sold to utility and municipal organizations, with modules including answering services and flat-fee mass notification.

Traction

The company states that over 200 municipalities and service organizations use its technology, and that it serves utility clients in 38 U.S. states, Canada, and New Zealand. Reported customer outcomes include 20-75% reductions in callouts, up to 50% reductions in response times, and up to 80% decreases in response costs. During Hurricane Helene in September 2024, Daupler supported utility customers in North Carolina, South Carolina, and Florida by automating responses to thousands of events.

Latest developments

In March 2025 Daupler announced a $15 million Series B led by New York-based water investment vehicle Aqualateral, with Burnt Island Ventures, KCRise Fund, and angel investors participating; Aqualateral CIO Jiten Manglani joined the board. Proceeds are directed at AI-driven data analysis and field operations automation, electric utility market expansion, and international expansion into the UK and EU. In October 2025 Burnt Island Ventures named Daupler among portfolio companies of its fully deployed $30 million Fund I while announcing a $50 million second fund.