Cleartrip

Cleartrip Pvt Ltd is an Indian online travel technology company that operates a booking platform for domestic and international flights, hotels, buses, trains and holiday packages. The platform lets travellers search and compare fares across multiple airlines, book hotel stays, track real-time flight status, and add ancillary products such as travel insurance, baggage add-ons, seats and meals. It also provides customer support by phone and offers special assistance services for senior citizens and infants.

The company positions its product around booking flexibility and post-booking servicing. Named offerings include ClearChoice Max (free cancellation or rescheduling up to 24 hours before departure on domestic flights and 72 hours on international flights), ClearChoice Plus (free date or airline change up to 12 hours before departure, or 24 hours for Air India and Vistara), "Cancel for No Reason", free hotel cancellation up to 24 hours before check-in at more than 20,000 hotels, instant refund initiation on flight and hotel cancellations, and a medi-cancel refund of up to INR 3,500 per person per segment against airline cancellation charges for domestic bookings cancelled for medical reasons. International travel insurance is offered at INR 89 per user per day.

Cleartrip has been majority-owned by Flipkart since April 2021 and describes itself as a Flipkart company.

Business model

Cleartrip operates an online travel agency model, aggregating airline, hotel, bus and holiday-package inventory on a single consumer booking platform and distributing it through its website and apps, with ancillary products such as travel insurance, seats, meals and extra baggage sold alongside the core booking.

Revenue is generated from consumer travel bookings across flights, hotels, buses, trains and holiday packages, together with ancillary and flexibility products such as ClearChoice Plus/Max, travel insurance and baggage add-ons.

Latest developments

Cleartrip continues to expand its flexibility and fare portfolio, including ClearChoice Plus and ClearChoice Max cancellation and rescheduling products, Business Fares with additional savings and GST invoice assurance, and special fares for students, senior citizens and armed forces personnel.