ChargerHelp

ChargerHelp is a Los Angeles-based EV charging reliability management company that sells "Reliability as a Service" (RaaS): continuous monitoring, diagnosis and resolution of faults on public electric vehicle charging stations regardless of which manufacturer or charging management system operates them. Its offering combines a software platform called EMPWR, which connects charger hardware, network software and communication protocols and brings together asset, network and in-field observations, with a nationwide network of certified EVSE technicians dispatched when an issue cannot be fixed remotely. The company describes a three-step workflow: AI-based diagnostics across large volumes of telemetry to identify root cause, remote-first resolution over the air where possible, and scoped "intelligent dispatch" of a technician with a defined diagnosis when a truck roll is required.

The company positions its accumulated service history as a proprietary data asset: a verified record of how chargers fail, how evidence changes a diagnosis, and how issues are resolved across hardware, software and network layers. Alongside the commercial service, ChargerHelp has built a certified training curriculum for charger technicians, developed with SAE International, running roughly six weeks before field deployment and delivered through workforce training centers in New York, California, Ohio and Georgia. Its workforce development arm, SmarterHelp, was spun out as a separate entity in August 2025. ChargerHelp also publishes industry research, including an annual EV Charging Reliability Report, and has worked with partners on EV charging reliability policy being adopted in California, Philadelphia and at the federal level, where downed stations can carry penalties of up to $300.

Founding story

Co-founder Kameale Terry grew up in South Los Angeles and returned to the city in 2016, taking a customer support role at EV charging software company EV Connect, where she built the call center and customer experience function. There she observed that charging station faults were frequently software-related yet were being addressed by expensive electricians untrained on the equipment, and that no defined "EV charger technician" role existed. She left to consult for the Los Angeles Cleantech Incubator (LACI), where she started ChargerHelp and won a first contract with Southern California Edison covering electric school bus chargers. At LACI she met workforce development specialist Evette Ellis, who grew up in Compton and had trained workers through the U.S. Department of Labor's Job Corps program; Terry recruited Ellis and made her a co-founder. Ellis went on to build the company's certified technician training program.

Business model

ChargerHelp sells an ongoing managed reliability/O&M service to owners and operators of EV charging stations, delivered through the EMPWR software platform plus its own certified field technicians. The service is vendor-agnostic across charger brands and charging management systems, and is marketed at operators facing service-level requirements and expiring manufacturer warranties. Reseller and channel partners such as National Car Charging, SPATCO and ChargeLab distribute or integrate the offering.

Service revenue from EV charging operations and maintenance contracts; a distribution partner describes flat-rate pricing for repairs rather than variable per-incident fees.

Traction

The company reports more than 10,000 issues resolved with documented root cause and fix, more than 500,000 field service records, coverage of 60+ charger brands, CMS platforms and OEMs, and telemetry observed across hundreds of millions of charge sessions. An investor profile notes more than 7,000 EV charging stations serviced in an 18-month period and service across 18 states with an aim of covering all 50. Third-party listings cite roughly $21 million in venture funding as of April 2024 and around 125 employees.

Latest developments

In May 2026 ChargerHelp announced a strategic partnership with ChargeLab centered on "unified orchestration" to maximize charger uptime. Earlier in 2026 it launched a partner program for EV charging station reliability, and in August 2026 it was scheduled to unveil its 2026 EV Charging Reliability Report at the Forth Roadmap event. CEO Kameale Terry was named to the Los Angeles Business Journal's LA500 list in May 2026. A funding-news item dated December 2025 reported a $17.5 million raise to scale operations, expand the service footprint and advance the RaaS platform.