Case Status

Case Status develops client engagement software for law firms. Its core product is a firm-branded mobile client portal and app that gives legal clients real-time visibility into the status of their case, secure two-way messaging with the legal team, document scanning and upload, appointment scheduling, and stage-by-stage explanatory videos. Clients can access the experience via text message without a password. On the firm side, the platform centralizes communication that would otherwise be spread across calls, texts, emails and portals, automates routine status updates, and uses case context to suggest responses that staff review and send.

The product is positioned as a communication layer on top of a firm's existing case or practice management system rather than a standalone system of record, with stated integrations including Clio, MyCase, Filevine, SmartAdvocate, Assembly Neos, Litify, CasePeer, PracticePanther, Smokeball, CoCounselor, MerusCase, Docketwise and Salesforce. A client-satisfaction layer surveys clients at each case stage against a Net Promoter Score question, identifies promoters and detractors, and automatically prompts satisfied clients for Google reviews and referrals. More recent additions include AI features such as message prioritization and a product called Client Intelligence. The company states SOC 2 Type II-certified controls.

Case Status was founded in 2018 by attorney Lauren Gulley (also referred to as Lauren Sturdivant) and technology entrepreneur Andy Seavers, who serves as CEO. Earlier coverage dates the founding of the business to 2017, when the platform was tested with firms and a public version launched. The company participated in the 2018 Techstars Atlanta cohort and relocated its headquarters to Birmingham, Alabama as a condition of its seed investment, while retaining offices in Atlanta and Charleston, South Carolina; a corporate address in North Charleston, South Carolina appears on its app listing.

Founding story

Co-founder Lauren Sturdivant (Lauren Gulley) was a practicing attorney who found herself spending mornings answering dozens of emails and voicemails from clients asking repetitive questions about case progress. Unable to find client-relationship software built for law firms, she left legal practice to build one, founding Case Status with technology entrepreneur Andy Seavers. Company materials date the founding to 2018, while earlier press coverage places it in 2017, with angel funding of roughly $250,000 raised to build the initial platform and a public version launched at the end of 2017.

Business model

Case Status sells software to law firms, which deploy the branded client app to their own clients; the firm is the paying customer and the end users are the firm's legal clients.

Traction

Company materials cite more than 500-600 law firms and over one million clients using the platform, 15+ integration partners, a 4.9-star rating from tens of thousands of consumer reviews (45,000 iOS ratings) and a 4.7-star rating across 26,700 Google Play reviews with more than 500,000 Android downloads. Earlier coverage reported over 30 law firms and 12,000 legal clients at the time of the seed round, and the 2024 Series B announcement cited hundreds of firms and over one hundred thousand clients. A customer audit reported an 85 percent reduction in inbound client calls, and the company says firms handle up to 80 percent of routine client communication automatically.

Latest developments

Recent company announcements include the launch of Client Intelligence, an AI-driven product for the legal client experience, and the release of the 2026 Legal CX Report, an annual study of law firm client experience. AI features such as message prioritization have been added to the platform.