Caribou

Caribou sells software to home care agencies aimed at caregiver retention, staffing and administrative workload. Its product set spans caregiver rewards and engagement, referral-based recruitment, AI-assisted shift booking, electronic visit verification (EVV) compliance reminders, and inbound call handling for caregiver questions such as payroll, scheduling and call-outs.

The products are built on an engine the company calls Conductor, which it describes as analyzing activity across an agency, deciding on an action and executing it in real time. Functions include collecting caregiver interest in open shifts, matching caregivers to shifts, confirming assignments, triggering outbound calls when clock-ins or clock-outs are missed, and automatically opening a shift for backfill when a caregiver calls out. The recruitment module supports one-click sharing of job postings, automatic tracking and rewarding of employee referrals, and a view of the hiring pipeline and hours worked. The platform is presented as integrating with tools agencies already use.

Business model

Business-to-business software sold to home care agency operators, with a core platform plus add-on modules such as the outbound calling agent; prospective customers are directed to book a demo rather than self-serve sign-up.

Traction

The company cites customer-facing outcome figures including a 37-point lift in 90-day caregiver retention, over 35% increase in active staff growth, 25% increase in billable hours, 10x faster time to fill shifts, 40% increase in coordinator capacity, 95%+ EVV compliance and 675% average return on investment. A named reference customer is TheKey, whose senior regional director describes onboarding and workflow impact.