/Companies

Balto

St. Louis, US · Founded 2018 · 11 known investors

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Balto provides real-time AI guidance for contact center agents during calls, suggesting responses and coaching in the moment to improve sales, customer service, and collections conversations. The company also offers real-time quality assurance, coaching tools, and notetaking solutions for contact centers.

Founders & leadership

Balto was founded in 2018 by Marc Bernstein and Chris Kontes.

MBMarc Bernstein
Marc BernsteinCo-founderMarc Bernstein is co-founder of Balto, an AI platform providing real-time guidance and quality assurance for contact center agents. He has guest lectured on AI and process improvement at Washington University in St. Louis, the University of Chicago, James Madison University, and the University of Texas at Austin.
CKChris Kontes
Chris KontesCo-founder
ERErin Ryan
Erin RyanCFOCFO at Baltosoftware
MGMichael Goldstein
Michael GoldsteinCTOHe has more than two decades of experience in software engineering and scaling technology organizations, with published work and patents in AI, Big Data, and databases.
DG
Davidson GirardNamed on SEC filing

Board

AR
Alex RubalcavaBoard director

Investors · 11

Also in the syndicate · 2

RingCentral VenturesSaaS Venture Capital

Funding

SEC filings, press & company announcements

$51.4M disclosed across 4 of 5 rounds · 2018–2021

▶$10MraisedOct 2020 · 9 investors · Other
Rule 506(b)
Officers, directors & promoters on the filing
  • Davidson GirardExecutive Officer, Director
  • Marc BernsteinExecutive Officer, Director
  • Tamim Abdul MajidDirector
  • Tim GuleriDirector
  • Christopher KontesExecutive Officer, Director
Offering amount
$10M
Amount sold
$10M
First sale
Oct 2020
Incorporated
Corporation, Delaware, 2018
Federal exemptions
06b
Full filing on SEC EDGAR ↗
▶$3MraisedOct 2019 · 9 investors · Other
Rule 506(b)
Officers, directors & promoters on the filing
  • Christopher KontesExecutive Officer, Director
  • Tamim Abdul MajidDirector
  • Marc BernsteinExecutive Officer, Director
  • Davidson GirardExecutive Officer
  • Alex RubalcavaDirector
Offering amount
$3M
Amount sold
$3M
First sale
Oct 2019
Incorporated
Corporation, Delaware, 2018
Federal exemptions
06b
Full filing on SEC EDGAR ↗
▶$855KraisedSep 2018 · 8 investors · Other
Rule 506(b)
Officers, directors & promoters on the filing
  • Christopher KontesExecutive Officer, Director
  • Alex RubalcavaDirector
  • Marc BernsteinExecutive Officer, Director
  • Davidson GirardExecutive Officer
Offering amount
$1.1M
Amount sold
$855K
First sale
Aug 2018
Incorporated
Corporation, Delaware, 2018
Federal exemptions
06b
Full filing on SEC EDGAR ↗

Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.

In the news

Frequently asked questions

What does Balto do?
Balto provides real-time AI guidance for contact center agents during calls, suggesting responses and coaching in the moment to improve sales, customer service, and collections conversations. The company also offers real-time quality assurance, coaching tools, and notetaking solutions for contact centers.
Who founded Balto?
Balto was founded by Marc Bernstein, Chris Kontes in 2018.
Who are Balto's investors?
Balto's investors include OCA Ventures, Saas Ventures, L.L.C., Sandalphon Capital, Sierra Ventures, Atreides Management, Cultivation Capital, Jump Capital, Stripes and 1 more.
How much funding has Balto raised?
Balto has disclosed $51.4M raised across 4 of its 5 known rounds.
Where is Balto headquartered?
Balto is headquartered in St. Louis, US.