Afiniti
Founded 2006 · 1,097 employees on LinkedIn · 3 known investors
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Afiniti Pairing is an AI-powered customer-agent matching solution that uses prescriptive AI to dynamically connect customers with agents most likely to achieve desired outcomes in contact centers. The platform operates within existing routing infrastructure to improve outcomes like sales, retention, and operational efficiency across inbound, outbound, and digital interactions.
Investors · 3
Founder mafia
3 people who came through Afiniti went on to found or lead other companies.
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Frequently asked questions
- What does Afiniti do?
- Afiniti Pairing is an AI-powered customer-agent matching solution that uses prescriptive AI to dynamically connect customers with agents most likely to achieve desired outcomes in contact centers. The platform operates within existing routing infrastructure to improve outcomes like sales, retention, and operational efficiency across inbound, outbound, and digital interactions.
- Who are Afiniti's investors?
- Afiniti's investors include Structural Capital, Greyrock Investments, McKinsey & Company.