Accolade

Accolade provides healthcare and benefits support to individuals and families through employer-sponsored programs. Members access the service via a member portal and mobile app, where they can view health plan coverage, find in-network providers, track claims, store and share insurance ID cards, and message a Care Advocate or nurse. Depending on the benefits their employer has purchased, members may have access to virtual primary care, virtual mental health care, expert medical opinion, or care navigation services.

The service is delivered by a care team that includes advocates, nurses, doctors, therapists, and specialists. Virtual primary care covers urgent and ongoing conditions, mental health, preventive care, and prescriptions, with same- and next-day appointments available by phone, tablet, or computer. Accolade states its physicians trained at top-50 U.S. medical schools and top-tier institutions. Through 2nd.MD by Accolade, members can obtain a virtual second opinion on a diagnosis, treatment plan, or medication from a specialist via phone or video consultation. Accolade also connects members to third-party "Trusted Partner" benefits covering areas such as digital physical therapy, diabetes care, fertility, and behavioral health.

Business model

Accolade's services are made available to members through their employers' benefits programs, with member-facing services such as Care Advocate and nurse guidance and second medical opinions described as available at no additional cost to the member.

Traction

Accolade reports that 90% of members are satisfied with its advocacy service and that 91% of Accolade Care members say it is easy to access a high-quality doctor or hospital. It cites a network of more than 900 specialists reachable within days through 2nd.MD by Accolade.