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Derrick Yeo

Investor

Head of Global Customer Service at MEXC

Singapore

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About

Leads global customer service and user experience at MEXC, with over 25 years of experience scaling customer-focused teams in high-growth environments.

Experience

  1. MEXCHead of Customer Servicecurrent2024 — presentGlobal
  2. BinanceLead of Customer Service Operations2022 — 2024
  3. BinanceSenior Customer Service Manager2021 — 2022
  4. PaktorHead Of Operations2018 — 2021Singapore
  5. Singapore University of Social SciencesCustomer Experience Senior Manager2016 — 2017Singapore
  6. Swatch GroupHead of Customer Service, Swatch Group SEA2014 — 2015singapore
  7. StarHubContact Centre Manager2012 — 2014
  8. AppleContact Centre Service Manager, APAC and Oceania Apple Online Store2010 — 2012
  9. Singapore Post LtdCall Centre Assistant Manager2008 — 2010Singapore

Skills & more

EnglishCOPCMac OS XPowerPoint2Microsoft Word2Microsoft Excel3OS X1Microsoft Office4MacCustomer Service25Customer Satisfaction21Account Management4
+12 morePerformance ManagementTrainingRecruitingCall CentersCustomer ExperienceContact CentersWorkforce ManagementVendor ManagementCoachingChange ManagementContact Center ManagementOperations Management

Languages Cantonese · Chinese · English

  • COPC Implementation Leader — COPC Inc.
  • COPC Certified Manager — COPC Inc.

From Derrick's professional profile.

Colleagues at MEXC

Vugar Usi
Chief Executive Officer at MEXC

Frequently asked questions

Who is Derrick Yeo?
Leads global customer service and user experience at MEXC, with over 25 years of experience scaling customer-focused teams in high-growth environments.
Where does Derrick Yeo work?
Derrick Yeo is Head of Global Customer Service at MEXC.
Where did Derrick Yeo go to school?
Derrick Yeo studied at Quantic School of Business and Technology (Executive MBA, Business Administration and Management); University of Northampton (Diploma In Business Administration, International Business); SIMGE (SIM Global Education) (Graduate Diploma, Human Resources Management/Personnel Administration).

Same school

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