Fundraising Fox

Derrick Yeo

Investor

Head of Global Customer Service at MEXC

Singapore

About

Leads global customer service and user experience at MEXC, with over 25 years of experience scaling customer-focused teams in high-growth environments.

Experience

  1. MEXCHead of Customer Servicecurrent2024 — presentGlobal
  2. BinanceLead of Customer Service Operations2022 — 2024
  3. BinanceSenior Customer Service Manager2021 — 2022
  4. PaktorHead Of Operations2018 — 2021Singapore
  5. Singapore University of Social SciencesCustomer Experience Senior Manager2016 — 2017Singapore
  6. Swatch GroupHead of Customer Service, Swatch Group SEA2014 — 2015singapore
  7. StarHubContact Centre Manager2012 — 2014
  8. AppleContact Centre Service Manager, APAC and Oceania Apple Online Store2010 — 2012
  9. Singapore Post LtdCall Centre Assistant Manager2008 — 2010Singapore

Education

  1. Quantic School of Business and TechnologyExecutive MBA, Business Administration and Management2020 — 2021
  2. University of NorthamptonDiploma In Business Administration, International Business2016 — 2017
  3. SIMGE (SIM Global Education)Graduate Diploma, Human Resources Management/Personnel Administration2013 — 2014
  4. Singapore University of Social Sciences (SUSS)Bachelor's degree, Counseling Psychology2007 — 2011

Skills & more

EnglishCOPCMac OS XPowerPoint2Microsoft Word2Microsoft Excel3OS X1Microsoft Office4MacCustomer Service25Customer Satisfaction21Account Management4
+12 morePerformance ManagementTrainingRecruitingCall CentersCustomer ExperienceContact CentersWorkforce ManagementVendor ManagementCoachingChange ManagementContact Center ManagementOperations Management

Languages Cantonese · Chinese · English

  • COPC Implementation Leader — COPC Inc.
  • COPC Certified Manager — COPC Inc.

From Derrick's professional profile.

Colleagues at MEXC

Vugar Usi
Chief Executive Officer at MEXC

Frequently asked questions

Where does Derrick Yeo work?
Derrick Yeo is Head of Global Customer Service at MEXC.

Same school

Also attended Quantic School of Business and Technology58

Victoria BondarchukDirector at Marlin Equity PartnersHillary LehrManaging Director, Fund V at Higher Ground LabsArun IyerInvestor at Green FlagAlex RendónInvestment Associate at BuenTrip VenturesOluwatofunmi IdowuVenture Analyst at LoftyInc CapitalClaire CrowtherVice President, Strategy & Operations at Underscore VC

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Also attended University of Northampton3

Ben GriffithsManaging Director at SDCL Green Energy Solutions EuropeAnthony MitchellEmail Deliverability at Aurelia VenturesGokulPartner at Upekkha

Also attended SIMGE (SIM Global Education)3

Hatadi HaziqHead of HNWI Relations at KildePeter Brink MadsenCEO at Habico InvestPang Yao HerAnalyst at NGC Ventures

Also attended Singapore University of Social Sciences (SUSS)3

Dawn ChuaVice President, Finance at Jungle VenturesGeraldine GohExecutive Assistant at Cento VenturesTerence LimSenior Associate, Investor Relations & Operations at Helicap

Shared employers

Also worked at MEXC2

Vugar UsiChief Executive Officer at MEXCSi ChenInvestor at Huobi Capital

Also worked at Singapore University of Social Sciences5

Alyse KilleenFounder & Managing Partner at STILLMARKGanesh RengaswamyManaging Partner at Quona CapitalAliza KnoxAdvisor at iGlobe PartnersJustin NewtonAdvisor at Colle Capital PartnersWendy SunChief Brand Officer at BIT Asia

Also worked at StarHub1

Chase FreoCo-Founder at OP GAMES

Also worked at Apple456

Reid HoffmanCo-founder of LinkedIn; Partner at GreylockJim BreyerFounder & CEO of Breyer CapitalDaniel GrossMeta Superintelligence Labs; co-founder of NFDG and Safe SuperintelligenceSteve JurvetsonCo-founder of Future VenturesDamir BecirovicInvestor at Index VenturesNicolas MetzkeInvestor at Daphni

+ 450 more