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Brad Birnbaum

Founder

Founder at Kustomer

New York City Metropolitan Area

FoundedKustomer

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About

Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company he co-founded that was acquired by Meta in February 2022 and spun out to operate independently in May 2023. He previously co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, and founded eShare Communications, later serving as Chief Technology Officer through its sale to Melita International; he has also held executive roles at Divine Interventures, eAssist, Talisma, AOL, and Airtime. Birnbaum contributes to Forbes on customer service industry trends and holds a Bachelor of Science in Information Systems from the State University of New York at Stony Brook.

Founder at Kustomer

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In turn, Brad can intro founders to Kustomer's investors below.

Kustomer's investors · 16

Acurio VenturesBilbao · $810K – $3.2M checksBattery VenturesBoston · $500K – $100M checks · since 2019BenchmarkSan Francisco · $100K – $15M checks · since 2016boldstart venturesMiami · $1M – $3M checks · since 2019Bonfire VenturesLos Angeles · $2M – $6M checks · since 2019BoxGroupNew York · $250K – $1M checksCanaan PartnersStamford · $500K – $20M checks · since 2019Cisco InvestmentsSan Jose · since 2019Coatue ManagementNew York · $1M – $20M checksCRV (Charles River Ventures)Bay Area · $250K – $5M checks · since 2019Norwest Venture PartnersMenlo Park · $10M – $30M checks · since 2025Plug and Play VenturesSilicon Valley · $50K – $400K checksRedpoint VenturesWoodside · $100K – $10M checks · since 2019Social LeverageScottsdale · $1M – $2M checks · since 2019Tiger Global ManagementNew York · $1M – $100M checks · since 2019Triangle Peak PartnersPalo Alto · since 2019

Co-founders at Kustomer

JSJeremy Suriel
Jeremy SurielFounder

Frequently asked questions

Who is Brad Birnbaum?
Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company he co-founded that was acquired by Meta in February 2022 and spun out to operate independently in May 2023. He previously co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, and founded eShare Communications, later serving as Chief Technology Officer through its sale to Melita International; he has also held executive roles at Divine Interventures, eAssist, Talisma, AOL, and Airtime. Birnbaum contributes to Forbes on customer service industry trends and holds a Bachelor of Science in Information Systems from the State University of New York at Stony Brook.
Where does Brad Birnbaum work?
Brad Birnbaum is Founder of Kustomer.
What companies did Brad Birnbaum found?
Brad Birnbaum founded Kustomer.

Founder mafias

About this profile. Compiled from public sources — Kustomer's own website and public professional profiles — and summarised by Fundraising Fox; every fact is kept with where it came from. Spotted an error, or would rather not be listed? Email privacy@fundraisingfox.com · How we build profiles · Your rights