Fundraising Fox

Brad Birnbaum

Founder

Founder at Kustomer

New York City Metropolitan Area

FoundedKustomer

About

Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company he co-founded that was acquired by Meta in February 2022 and spun out to operate independently in May 2023. He previously co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, and founded eShare Communications, later serving as Chief Technology Officer through its sale to Melita International; he has also held executive roles at Divine Interventures, eAssist, Talisma, AOL, and Airtime. Birnbaum contributes to Forbes on customer service industry trends and holds a Bachelor of Science in Information Systems from the State University of New York at Stony Brook.

Founder at Kustomer

Intro paths

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In turn, Brad can intro founders to Kustomer's investors below.

Kustomer's investors · 10

Acurio VenturesBilbao · $810K – $3.2M checksBattery VenturesBoston · $500K – $100M checksboldstart venturesMiami · $1M – $3M checks · since 2019Canaan PartnersStamford · $500K – $20M checks · since 2019Cisco InvestmentsSan Jose · since 2019Coatue ManagementNew York · $1M – $20M checksNorwest Venture PartnersMenlo Park · $10M – $30M checks · since 2025Redpoint VenturesWoodside · $100K – $10M checks · since 2019Social LeverageScottsdale · $1M – $2M checks · since 2019Tiger Global ManagementNew York · $1M – $100M checks · since 2019

Co-founders at Kustomer

JSJeremy Suriel
Jeremy SurielDirector, Promoter

Experience

  1. KustomerChief Executive Officercurrent2023 — presentNew York City Metropolitan Area
  2. MetaVP, Kustomer2022 — 2023New York, New York, United States
  3. KustomerCEO & Founder2015 — 2022Greater New York City Area
  4. AirtimeCTO2014 — 2015Greater New York City Area
  5. Salesforce.comVP, Engineering2011 — 2014New York
  6. Assistly, Inc.Founder & CTO2009 — 2011
  7. AOLSr. Tech Director2008 — 2009
  8. TalismaCTO2004 — 2008
  9. eAssist Global SolutionsVice President, Product Development2003 — 2004
  10. Melita InternationalCTO and EVP Product Development1999 — 2001
  11. eShareFounder, CTO, EVP Product Development1994 — 1999

Skills & more

Cloud Computing13CRM9Start-upsEntrepreneurship1Agile MethodologiesSaaS13Enterprise Software12Strategy3Leadership3

From Brad's professional profile.

Frequently asked questions

Who is Brad Birnbaum?
Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company he co-founded that was acquired by Meta in February 2022 and spun out to operate independently in May 2023. He previously co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, and founded eShare Communications, later serving as Chief Technology Officer through its sale to Melita International; he has also held executive roles at Divine Interventures, eAssist, Talisma, AOL, and Airtime. Birnbaum contributes to Forbes on customer service industry trends and holds a Bachelor of Science in Information Systems from the State University of New York at Stony Brook.
Where does Brad Birnbaum work?
Brad Birnbaum is Founder of Kustomer.
What companies did Brad Birnbaum found?
Brad Birnbaum founded Kustomer.
Where did Brad Birnbaum go to school?
Brad Birnbaum studied at Stony Brook University (BS, Information Systems); Brandeis University (Computer Science).

Same school

Also attended Stony Brook University53

Mojca SkoberneEntrepreneur in Residence at GV (Google Ventures)Alex BardManaging Director at Redpoint VenturesKonstantinos AprilakisPartner at Deerfield Management CompanyDavid WhittakerVenture Partner at Elm Street VenturesJeffrey SachsAdvisor at Windham Capital PartnersScarlett ChenManaging Partner at Verge HealthTech Fund

+ 47 more

Also attended Brandeis University64

Santiago ReganDirector of Business Development at Redpoint VenturesNicholas AdamsManaging Partner at Differential VenturesJohn KeiltyVenture Partner at Third Rock VenturesKevin GillisPartner and Chief Operating Officer at Third Rock VenturesSeth LieblichInvestment Team at 8VCAlex MorganInvestor at Khosla Ventures

+ 58 more

Shared employers

Also worked at Kustomer14

Logan BartlettManaging Director at Redpoint VenturesNeeraj AgrawalGeneral Partner at Battery VenturesTinaInvestments & Portfolio Services Team Member at Clear VenturesAlex BardManaging Director at Redpoint VenturesEd SimFounder and General Partner at boldstart venturesEliot DurbinGeneral Partner at boldstart ventures

+ 8 more

Also worked at Meta302

Nat FriedmanCo-lead of Meta Superintelligence Labs; co-founder of NFDGDaniel GrossMeta Superintelligence Labs; co-founder of NFDG and Safe SuperintelligenceDrew HoustonCo-founder & CEO of DropboxGabriel PereyraCo-founder & President of HarveyTinaInvestments & Portfolio Services Team Member at Clear VenturesMike ArpaiaComputer scientist working on machine learning and data infrastructure

+ 296 more

Also worked at AOL105

Chamath PalihapitiyaFounder & CEO of Social CapitalSteve CaseChairman & CEO of Revolution; co-founder of AOLJeremy LiewPartner at Lightspeed Venture PartnersDan RuchPartner at Rho VenturesGreg RudinBoard Partner at Menlo VenturesTed LeonsisFounder & Partner, Revolution Growth at Revolution

+ 99 more

Also worked at eAssist Global Solutions4

Alex BardManaging Director at Redpoint VenturesGary BenittManaging Partner at Social LeverageAnn ReganManaging Director at Gilead GroupJeremy SurielDirector, Promoter at Kustomer