Find your path to Brad
511 people in our graph share verified history with Brad — schools, employers, funds. One of them is your warm intro.
TinaunlockedBrad: together at Kustomer (2020–2022)
×5Brad: together at AOL
×2Brad: together at Salesforce
×2Brad: together at Stony Brook University
About
Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company he co-founded that was acquired by Meta in February 2022 and spun out to operate independently in May 2023. He previously co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, and founded eShare Communications, later serving as Chief Technology Officer through its sale to Melita International; he has also held executive roles at Divine Interventures, eAssist, Talisma, AOL, and Airtime. Birnbaum contributes to Forbes on customer service industry trends and holds a Bachelor of Science in Information Systems from the State University of New York at Stony Brook.
CEO & Co-Founder at Kustomer
Intro paths
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In turn, Brad can intro founders to Kustomer's investors below.
Kustomer's investors · 10
Acurio VenturesBilbao · $810K – $3.2M checksBattery VenturesBoston · $500K – $100M checksboldstart venturesMiami · $1M – $3M checks · since 2019Canaan PartnersStamford · $500K – $20M checks · since 2019Cisco InvestmentsSan Jose · since 2019Coatue ManagementNew York · $1M – $20M checksNorwest Venture PartnersMenlo Park · $10M – $30M checks · since 2025Redpoint VenturesWoodside · $100K – $10M checks · since 2019Social LeverageScottsdale · $1M – $2M checks · since 2019Tiger Global ManagementNew York · $1M – $100M checks · since 2019
Co-founders at Kustomer
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Jeremy SurielCTO & Co-Founder
Experience
- KustomerChief Executive Officercurrent2023 — presentNew York City Metropolitan Area
- MetaVP, Kustomer2022 — 2023New York, New York, United States
- KustomerCEO & Founder2015 — 2022Greater New York City Area
- AirtimeCTO2014 — 2015Greater New York City Area
- Salesforce.comVP, Engineering2011 — 2014New York
- Assistly, Inc.Founder & CTO2009 — 2011
- AOLSr. Tech Director2008 — 2009
- TalismaCTO2004 — 2008
- eAssist Global SolutionsVice President, Product Development2003 — 2004
- Melita InternationalCTO and EVP Product Development1999 — 2001
- eShareFounder, CTO, EVP Product Development1994 — 1999
Skills & more
Cloud Computing13CRM9Start-upsEntrepreneurship1Agile MethodologiesSaaS13Enterprise Software12Strategy3Leadership3
From Brad's professional profile.
Frequently asked questions
- Who is Brad Birnbaum?
- Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company he co-founded that was acquired by Meta in February 2022 and spun out to operate independently in May 2023. He previously co-founded Assistly, which was acquired by Salesforce and rebranded as Desk.com, and founded eShare Communications, later serving as Chief Technology Officer through its sale to Melita International; he has also held executive roles at Divine Interventures, eAssist, Talisma, AOL, and Airtime. Birnbaum contributes to Forbes on customer service industry trends and holds a Bachelor of Science in Information Systems from the State University of New York at Stony Brook.
- Where does Brad Birnbaum work?
- Brad Birnbaum is CEO & Co-Founder of Kustomer.
- What companies did Brad Birnbaum found?
- Brad Birnbaum founded Kustomer.
- Where did Brad Birnbaum go to school?
- Brad Birnbaum studied at Stony Brook University (BS, Information Systems); Brandeis University (Computer Science).
Founder mafias
Salesforce mafia175
Also came through, then founded or led a company.
Alexander BruehlCo-Investor ⇨ ContentfulFounded Contentful +6Andre Esteva, PhDHead of Medical AIFounded Cresta +2Eric TobiasVice President, ProductFounded Opendate +1John DillonCEOFounded Hyperion Solutions +1Tal BrownSenior Director, Product ManagementFounded Zone7 Technologies Inc. +1Richard SocherChief Scientist, EVPFounded Aixventures +1
+ 168 more
Stony Brook University mafia50
Also came through, then founded or led a company.
David R. WaltDoctor of Philosophy (Ph.D.)Founded Sherlock Biosciences +4Raymond YipInformation Systems EngineeringFounded Shopline +1Daniel KivatinosMastersFounded loopfour +1Gabe RuttnerBachelor of Engineering (B.E.)Founded Hatchet +1Jordan GihaB.A.Founded Companyventures +1Ben ParkerBiologyFounded Kronologic +1
+ 43 more
Brandeis University mafia38
Also came through, then founded or led a company.
Brian GoodmanBS / BAFounded Evelo Biosciences +1Lindsay KaplanB.A.Founded Chief +1Dan PrestonB.S.Founded Stand +1Ben SegalBachelor of Science (B.S.)Founded Matia +1Seth LieblichFounded ProtomerJosh Hoffman-SennBachelor's degreeFounded Causemo
+ 31 more
Same school
Also attended Stony Brook University100
Mojca SkoberneEntrepreneur in Residence at GV (Google Ventures)Alex BardManaging Director at Redpoint VenturesKonstantinos AprilakisPartner at Deerfield Management CompanyDavid WhittakerVenture Partner at Elm Street VenturesJeffrey SachsAdvisor at Windham Capital PartnersBrittany MartorellaExecutive Assistant at Level Equity
+ 94 more
Also attended Brandeis University122
Santiago ReganDirector of Business Development at Redpoint VenturesNicholas AdamsManaging Partner at Differential VenturesJohn KeiltyVenture Partner at Third Rock VenturesKevin GillisPartner and Chief Operating Officer at Third Rock VenturesSeth LieblichInvestment Team at 8VCAlex MorganInvestor at Khosla Ventures
+ 116 more
Shared employers
Also worked at Kustomer17
Logan BartlettManaging Director at Redpoint VenturesNeeraj AgrawalGeneral Partner at Battery VenturesTinaInvestments & Portfolio Services Team Member at Clear VenturesAlex BardManaging Director at Redpoint VenturesEd SimFounder and General Partner at boldstart venturesEliot DurbinGeneral Partner at boldstart ventures
+ 11 more
Also worked at Meta438
Nat FriedmanCo-lead of Meta Superintelligence Labs; co-founder of NFDGDaniel GrossMeta Superintelligence Labs; co-founder of NFDG and Safe SuperintelligenceDrew HoustonCo-founder & CEO of DropboxGabriel PereyraCo-founder & President of HarveyTinaInvestments & Portfolio Services Team Member at Clear VenturesMike ArpaiaComputer scientist working on machine learning and data infrastructure
+ 432 more
Also worked at AOL169
Chamath PalihapitiyaFounder & CEO of Social CapitalSteve CaseChairman & CEO of Revolution; co-founder of AOLJeremy LiewPartner at Lightspeed Venture PartnersDan RuchPartner at Rho VenturesGreg RudinBoard Partner at Menlo VenturesTed LeonsisFounder & Partner, Revolution Growth at Revolution
+ 163 more
