Zisson
AcquiredFounded 2007 · 34 employees on LinkedIn · 1 known investors
Zisson provides cloud-based contact center software, including Zisson Interact for voice and SMS interactions and Zisson Socialboards for digital channels such as email, chat, and social media. Its products help companies manage customer service and customer interactions across multiple channels from a single dashboard.
Also known as Zisson AS · Zisson, part of LeadDesk
Investors · 1
Company profile
researched Aug 2026Zisson is a Norwegian supplier of contact center software delivered as a cloud service (Contact Center as a Service). Its portfolio centers on two products. Zisson Interact handles voice and SMS interactions, consolidating them into a single inbox and dashboard with tools for queue management, queue profiles and agent workflows. Zisson Socialboards covers digital channels, including email, chat, contact forms, review sites and social media such as Facebook, Instagram, Google and WhatsApp, giving organizations a single view of digital customer journeys.
The company positions its platform as a "best of breed" SaaS component intended to be integrated into a customer's wider technology ecosystem, offering packaged integrations as well as open APIs. Operationally, Zisson runs a public status page covering platform components such as Zisson Interact, its API, telephony, the Zisson Softphone, Zisson IP-PBX and a component labeled "New Platform", with telephony delivered in conjunction with the Norwegian operators Telia and Telenor. The company publishes customer-facing webinars on product topics and customer stories on its website. Following completion of LeadDesk's acquisition, Zisson operates as part of LeadDesk.
Business model
Zisson sells contact center software as a cloud subscription service (Contact Center as a Service) to businesses, with prospects able to try the solution free of charge and to book a product demo. The offering is complemented by a partner network and by integrations with third-party systems.
Traction
The company reports 13,200 active agents using the platform per month. Referenced customers include Bertel O. Steen, whose customer center reports handling 30% more customer enquiries with the same headcount alongside improved response speed, and Onninen, which reports among the industry's best response times and response rates.
Latest developments
LeadDesk's acquisition of Zisson has been completed, with Zisson now operating as part of LeadDesk and the two companies positioning the combination as a larger Nordic provider of sales and customer service software. The company continues to publish product webinars and to report all platform components as operational, with a scheduled platform maintenance and upgrade window announced for 10 September 2026.
▸Full profile — market position, technology, go-to-market, geography
Market position
Zisson describes its combination with LeadDesk as forming one of the largest providers of sales and customer service software in the Nordic region. The platform reports 13,200 active agents per month.
Zisson emphasizes flexibility and a "best of breed" approach, offering separate voice/SMS and digital-channel products that consolidate interactions into a single inbox and dashboard, and providing packaged integrations plus open APIs so the platform can be embedded in a customer's existing systems.
Technology
Cloud-delivered contact center platform combining voice and SMS routing (Zisson Interact) with a digital engagement product (Zisson Socialboards) covering email, chat, contact forms, review sites and social channels including Facebook, Instagram, Google and WhatsApp. Components disclosed on the company's status page include the Interact application, an API, telephony services, the Zisson Softphone and Zisson IP-PBX, plus a component described as "New Platform". Telephony is provided via the operators Telia and Telenor. The company offers out-of-the-box integrations and open APIs for connecting to customers' existing systems.
Go-to-market
Direct sales supported by free trials and demo bookings on the company website, a partner network, published customer stories, and a recurring webinar program covering product features such as queue handling and agent capabilities.
Businesses operating customer service and customer contact functions, illustrated by referenced customers such as Bertel O. Steen, an automotive sales and service group with a nationwide Norwegian dealer network of more than 40 dealerships and workshops, and Onninen, a Nordic electrical wholesaler with 26 Express stores in Norway.
Geography
Norway-based, with a Norwegian-language site at zisson.no and an English-language site at zisson.com; customers and market positioning are described across the Nordic region.
Compiled by commissioned research from 5 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 1
launches, deals, and filingsZisson announced that LeadDesk's acquisition of the company was finalized, combining the two businesses into one of the larger providers of sales and customer service software in the Nordic region. No financial terms were stated.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 5
primary sources listed
- Zissonzisson.no · web
5 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Zisson do?
- Norwegian provider of cloud contact-center-as-a-service software for voice, SMS and digital customer channels.
- Who are Zisson's investors?
- Zisson's investors include Skagerak Capital.