Wiz
Singapore, SG · Founded 2019 · 173 employees on LinkedIn · 4 known investors
Find your way into Wiz
Wizlynn is a generative-AI voice agent for inbound customer service that handles calls with natural-language routing, answers questions within approved policies and verified knowledge, and escalates to human agents with full context when confidence is low. It supports fast deployment and ongoing improvement by turning real conversations and agent updates into validated operating changes.
Also known as WIZ.AI
Founders & leadership
Wiz was founded in 2019 by Jianfeng Lu.
Investors · 4
Funding
SEC filings, press & company announcements$35M disclosed across 1 of 2 rounds · 2026
- $35MSeries AJul 2026 · 2 sourcesSource ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026WIZ.AI develops voice AI agents used by enterprises for inbound customer service, outbound outreach, call quality management and multilingual call operations. Its platform is organized around four components: Wizlynn for inbound, multi-agent customer service including FAQ handling, IVR replacement and assistant functions; Talkbot for outbound calling covering campaigns, reminders, debt collection and messaging; a Quality Management product providing QA coverage, conversation tagging and compliance checks across calls; and a Language Engine covering multilingual switching, speech-to-text and text-to-speech for customizing agents to specific call scenarios.
The company states support for 16 or more languages, including Singlish, Bahasa, Thai, Tagalog, Vietnamese, Malay, English, Brazilian Portuguese and Mexican Spanish, with mid-call language switching and telephony-grade audio. Published performance claims include resolution above 90%, intent accuracy of 95% and response times under two seconds, alongside deployment timelines described as setup on day one and go-live on day two. WIZ.AI lists SOC 2 Type II, PCI DSS, ISO 27001, ISO 27017 and ISO 27018 security certifications.
The company frames its name as sounding like "with AI" and positions its work as extending beyond conversational AI for customer engagement toward advising enterprises on where AI creates value and how to redesign operational workflows around it.
Founding story
The company was founded in 2019 and began by helping enterprises improve customer engagement through human-like conversational AI and voice agents, later broadening into helping companies apply AI across operations and redesign workflows around it.
Business model
WIZ.AI sells voice AI agent software and associated services to enterprises, positioning deployments around measurable call-centre outcomes such as conversion, ROI and QA coverage. Prospective customers are qualified by region, primary use case (inbound customer service, outbound reminders, telesales, quality monitoring) and monthly call volume tiers ranging from under 100,000 to more than 10 million calls.
Traction
The company reports more than 300 enterprise clients, 17 countries served and over 100 million AI calls monthly. A published customer story states that Monee (formerly SeaMoney) used WIZ.AI GenAI agents while growing from 1 million to 15 million users, with product activation rates improving 40-50%.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
WIZ.AI positions itself as an enterprise voice AI provider differentiated by reliability at high call volume and local-language fluency in Southeast Asian and Latin American markets, and says it is backed by regional and global investors.
Stated differentiators are local language and accent coverage including Singlish, Bahasa, Thai, Tagalog, Vietnamese and Malay with mid-call switching; consistency at high call volume; rapid deployment timelines; and a set of enterprise security certifications spanning SOC 2 Type II, PCI DSS and three ISO 27000-series standards.
Technology
The platform combines speech-to-text, text-to-speech and multilingual switching in a Language Engine that supports local languages and accents at telephony-grade quality, with mid-call language switching. Agent capabilities include intent identification and routing, FAQ answering, handoff to live agents, payment-reminder dialogues with promise-to-pay capture, and outreach in noisy real-world audio environments. Quality Management applies automated tagging for sentiment and root cause, SOP step verification and compliance flags such as missing disclosures. Operational guardrails and enterprise-grade controls are described as part of every deployment.
Go-to-market
Direct enterprise sales through demo requests, with prospects submitting workflow, market and call-volume details for a mapped deployment path. The company publishes customer success stories, industry guides and benchmark content, and cites events, LinkedIn, search and referrals as acquisition channels.
Large enterprises running high-volume phone operations, with emphasis on financial services (banks, insurers, collections) and contact-centre/CX operations teams.
Geography
Headquartered and built in Singapore, with operations or presence listed in Singapore, China, Indonesia, the Philippines, Thailand, Malaysia, Brazil, Mexico and the United States. The company says it serves 17 countries and solicits inquiries from Southeast Asia, East Asia, the Middle East and Latin America.
History
Founded in 2019 in Singapore, WIZ.AI grew from conversational AI for customer engagement into a platform spanning inbound service (Wizlynn), outbound calling (Talkbot), quality management and a multilingual Language Engine, expanding beyond Southeast Asia into markets including Brazil, Mexico and the United States.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 2
launches, deals, and filingsWIZ.AI lists SOC 2 Type II, PCI DSS, ISO 27001, ISO 27017 and ISO 27018 among its security certifications.
Customer story states Monee partnered with WIZ.AI for customer engagement using GenAI agents, growing from 1 million to 15 million users and improving product activation rates by 40-50%.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
In the news
Twin1 AI raises $20M to put an AI twin behind every knowledge worker - SiliconANGLEsiliconangle.com · Aug 2026▸Research sources · 8
primary sources listed
- Wizwiz.ai · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Wiz do?
- WIZ.AI is a Singapore-based provider of enterprise voice AI agents for customer service, outreach and call quality management.
- Who founded Wiz?
- Wiz was founded by Jianfeng Lu in 2019.
- Who are Wiz's investors?
- Wiz's investors include Beacon VC, Incubate Fund, Insignia Ventures Partners, K3 Ventures.
- How much funding has Wiz raised?
- Wiz has disclosed $35M raised across 1 of its 2 known rounds.
- Where is Wiz headquartered?
- Wiz is headquartered in Singapore, SG.