Webscale

Webscale sells a commerce cloud platform built around three integrated layers: application delivery software, managed cloud hosting on AWS, and AI-driven "Commerce Agents." The application delivery layer sits in front of a merchant's existing storefront, inspecting traffic to enforce CDN caching, web application firewall rules, rate limiting, load balancing, image optimization and traffic observability. The hosting layer provides managed, elastic, multi-zone or multi-region AWS environments with auto-scaling, global caching, redundancy, monitoring and backups. Every plan includes 24/7 support staffed by separate intake/triage, infrastructure and networking, and application/platform teams [0][3].

The company's Agentic Commerce OS is an AI product suite aimed at mid-enterprise brands running Adobe Commerce, Magento and Shopware. It comprises a customer data platform that captures behavioral signals at the infrastructure layer, AI segmentation that converts natural-language marketing questions into live audiences, and an AI shopping assistant handling product discovery, comparison, Q&A, order support and checkout. The company states the suite is aligned with Google UCP and OpenAI Commerce APIs, and that it deploys beneath a merchant's existing commerce platform without replatforming [0][3][4].

Webscale also markets platform-specific and use-case-specific offerings, including support for WooCommerce and headless/custom stacks, B2B commerce with complex catalogs and contract pricing, and regulated commerce with compliance and uptime requirements. Security features include the Webscale WAF with managed rules, a bot manager, Web Controls (a rule engine keyed on IP reputation, rate limits, user agents, country of origin and header patterns) and Bot IP Shield, an add-on powered by Webroot's BrightCloud IP reputation service. Developer tooling documented publicly includes an API reference for the control plane, SSH Connect and CodeDirect container build and deploy [0][3][5].