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VoiceLab
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VoiceLab offers a Conversational Intelligence platform that automatically transcribes, analyzes, categorizes, and monitors customer conversations across phone calls, emails, chatbots, and voicebots using its own ASR and NLP technology. It serves sales and customer service teams, providing real-time prompts, quality scoring, sentiment analysis, and dashboards to improve agent performance and customer experience.
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Frequently asked questions
- What does VoiceLab do?
- VoiceLab offers a Conversational Intelligence platform that automatically transcribes, analyzes, categorizes, and monitors customer conversations across phone calls, emails, chatbots, and voicebots using its own ASR and NLP technology. It serves sales and customer service teams, providing real-time prompts, quality scoring, sentiment analysis, and dashboards to improve agent performance and customer experience.
- Who are VoiceLab's investors?
- VoiceLab's investors include Balnord Sp. z o.o..