Verbal

Verbal (tryverbal.com) offers an AI compliance and quality-assurance system for healthcare organizations that automatically reviews clinical and non-clinical interactions. The product audits phone calls, video/telemedicine sessions, secure chat messages and chart notes, and is positioned to audit output from human staff as well as AI scribes and AI voice and chat agents. The company frames the problem as an adherence gap: most organizations review under 1% of interactions using channel-specific point tools, while Verbal aims to cover 100% of interactions in one system, in both real time and retrospectively.

Core modules include call audits driven by configurable AI checklists, automated chart-note audits that flag documentation gaps and inconsistencies for accuracy, billing compliance and accreditation purposes, patient insights and topic analysis, conversational analysis (speaking pace, talk-to-listen ratio, sentiment), and analytics dashboards tracking adherence, sentiment and compliance trends at the level of an individual interaction, staff member, team, time period or AI agent group. Audits can be run against an organization's internal standards as well as external accreditation frameworks and playbooks such as TJC, CHAI and URAC. The company states the platform is HIPAA-compliant and fully encrypted.

Deployment is described as low-IT-lift: a Verbal desktop app captures phone and video interactions directly (with in-person capture listed as coming soon), and a Chrome extension provides platform-agnostic capture. Verbal describes an onboarding arc in which it connects to the existing communication stack immediately, trains custom models on the customer's protocols and role/service-line requirements within about a week to a month with accuracy validation before user rollout, then supports ongoing adherence management and accreditation readiness.

Business model

B2B software sold to healthcare provider organizations, delivered as a continuously running AI auditing layer over existing communication and documentation systems, with custom models trained on each customer's protocols and compliance requirements.

Traction

The website cites customer results from 2025 including up to 90% reduction in compliance costs by replacing manual audits and up to 79% improvement in adherence within the first 90 days. Verbal was announced in October 2025 as a qualified solution for healthcare compliance on Mayo Clinic Platform, reaching its network of more than 50 affiliated healthcare organizations. Other press items list selection for the Healthworx 2024 accelerator cohort and participation in the NVIDIA Inception Program. Named users quoted include clinical operations directors, healthcare coaches, therapists and contact center staff.

Latest developments

In October 2025 Verbal was announced as a qualified solution for healthcare compliance on Mayo Clinic Platform. In August 2026 the company's blog reported the formation of the Council for Healthcare AI Responsibility & Safety (CHAIRS) by former Joint Commission leaders, alongside an inaugural report on clinical adherence gaps; Verbal advisor Fred Brown, former Chairman of The Joint Commission and the American Hospital Association, is identified as a CHAIRS member. Verbal also lists CHAI among the external frameworks its audits can evaluate against.