株式会社TRUSTDOCK
Tokyo, JP · 11 known investors
TRUSTDOCK provides API-based identity verification (eKYC/KYC) and digital ID services, letting businesses confirm customer identities online. The company operates in Japan, serving both private-sector and government clients.
Also known as TRUSTDOCK · TRUSTDOCK Inc. · トラストドック
Founders & leadership
Investors · 11
Also in the syndicate · 6
Company profile
researched Aug 2026株式会社TRUSTDOCK (TRUSTDOCK Inc.) is a Tokyo-based company specialising in digital identity and online identity verification (eKYC). Its core product is an API/SDK platform that lets companies and government bodies run customer due diligence remotely: verification methods prescribed under Japan's Act on Prevention of Transfer of Criminal Proceeds, public personal authentication using the My Number card, My Number collection, risk screening, and corporate KYC that does not require certified registry extracts. Verification can be run in a browser or through smartphone applications, and the company also offers outsourced human review of documents on a 24/7 basis.
A second pillar is the consumer-facing TRUSTDOCK app, a general-purpose identity document/digital ID wallet that stores a user's identity credentials so they can be reused across participating services without mailing documents; the company has stated an intent to expand it into a dashboard through which individuals manage their own personal data. Adjacent services listed by third-party profilers include a Salesforce-integrated individual and corporate verification package, an "eKYC recovery call" BPaaS, and consumer services linked to the app such as the Careefy job-change service, PointQuest and Quespix. The company positions itself as a RegTech/SupTech business under the purpose statement "building the infrastructure of a digital society", and participates in policy-adjacent activities such as drafting private-sector digital identity verification guidelines with the OpenID Foundation Japan and operating an external advisory board.
Founding story
TRUSTDOCK was founded on 1 November 2017 by Takahiro Chiba as a spin-out/carve-out from a prior corporate group's R&D team. The founding work grew out of research at Gaiax into digital identity at the intersection of the sharing economy and blockchain, which led to the development of an e-KYC/identity verification API and its establishment as a standalone specialist company.
Business model
TRUSTDOCK sells API- and SDK-based identity verification to businesses and public-sector bodies, which embed the checks into their own sign-up and transaction flows rather than building in-house verification systems or staffing verification teams. Alongside the API platform, the company operates a consumer-facing digital ID app and provides outsourced verification operations (BPO/BPaaS), including 24/7 human review of submitted documents and a call-based recovery service for users whose documents are incomplete. Third-party profiling describes the business as subscription/SaaS in nature.
Revenue comes from business and public-sector customers paying for identity verification services delivered via API/SDK and applications, characterised by a third-party profiler as subscription/SaaS with associated outsourcing (BPO/BPaaS) services. The company markets on speed and cost reduction versus in-house or paper-based verification. A third-party estimate placed annual revenue in the $10M-$25M range as of July 2026.
Traction
More than 300 client companies are reported as of 2026, up from over 180 cited in the May 2023 funding release and over 150 in an April 2023 profile. The TRUSTDOCK app exceeded three million cumulative downloads in July 2026. Public-sector deployments include the Ministry of Agriculture, Forestry and Fisheries' eMAFF common application service and the Japanese Bankers Association, and a long list of private-sector integrations spans finance, sharing economy, staffing, reuse and real estate. Headcount is reported at around 60 employees, with a company page listing 106 members. An estimated post-money valuation including potential shares of JPY 8,328 million as of April 2023 is reported by a startup data provider as an estimate.
Latest developments
Recent announcements include the launch of an IC chip reading-only verification plan (April 2026), adoption of TRUSTDOCK eKYC in SoftBank's corporate mobile services (April 2026), deployment in Idex Auto Japan's Budget subscription car-sharing service (July 2026), provision of eKYC to JR East's HirakeBA public-space platform (July 2026), and adoption by MUFG Bank's embedded finance service BizSaaFin Hayabarai (August 2026). The TRUSTDOCK digital ID wallet app added a facial photo registration feature in June 2026 and surpassed three million cumulative downloads in July 2026, with the company noting growth among younger users. In August 2026 the company announced a forthcoming general-purpose document verification plan covering foreign passports and other documents, aimed at telecom operators preparing for amendments to Japan's law against improper mobile phone use.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
TRUSTDOCK describes itself as the leading eKYC provider in Japan by number of implementations, citing Tokyo Shoko Research surveys (August 2022 and December 2024) and reporting more than 300 client companies as of 2026. Investors describe the company as a pioneer that opened and led the Japanese eKYC market. A third-party sales-intelligence profile lists comparable identity verification companies including Sumsub, Veriff, Onfido, Signicat, AU10TIX, Acuant, Cognito and Shieldpay.
TRUSTDOCK positions itself as a specialist rather than a generalist vendor, covering the full set of verification methods required by Japanese regulation (criminal proceeds transfer prevention law methods, My Number card public personal authentication, My Number collection, corporate eKYC without registry extracts) through a single API, and combining software with human verification operations so that clients need not hold personal data or staff a review team. It cites a Tokyo Shoko Research survey ranking it first by number of implementations among eKYC services that develop their core eKYC functionality in-house, and customer testimonials emphasise track record, extensibility, security, cost and the inclusion of customer support.
Technology
The platform provides identity verification as APIs and SDKs, supporting document-image based methods, IC chip reading of identity documents, My Number card public personal authentication, risk/database checks and corporate verification, and is accessible via browser or smartphone app. A digital ID wallet app stores credentials for reuse, with features such as facial photo registration. The company has partnered with biometric authentication vendor iProov, and its engineering practice is described as pair programming with continuous integration and weekly product updates. Reported technologies in use include MySQL, Datadog and Google Workspace.
Go-to-market
The company sells directly to enterprises and public bodies through online consultations, free trials, seminars and webinars, exhibition appearances (for example the Digitalization/DX Promotion Expo and DX CAMP 2026 for Enterprise), and published customer case studies across reuse, finance, sharing economy, staffing and government segments. Growth has also come through a long run of announced integrations and business tie-ups in which partner platforms adopt the TRUSTDOCK verification API.
Businesses across regulated and non-regulated sectors — financial services and fintech, reuse/second-hand goods dealers, sharing economy and marketplaces, gig work and staffing, real estate and real estate crowdfunding, e-commerce, matching services and public competitive sports — plus central government agencies and municipalities. Named users include Sofmap, freee finance lab, CaSy, Timee, the Ministry of Agriculture, Forestry and Fisheries (eMAFF), the Japanese Bankers Association, SoftBank, JR East and MUFG Bank.
Geography
Operations are centred on Japan, with an office in Tokyo (WeWork Tokyo Square Garden, Kyobashi, Chuo-ku; earlier listings cite Nagatacho GRiD in Chiyoda-ku). Customers include Japanese central government bodies and municipalities, such as the Ministry of Agriculture, Forestry and Fisheries and the Tokyo Metropolitan Government. A third-party business-data profile describes the company as a KYC provider in Japan and Thailand pursuing cross-border expansion.
History
The company was incorporated on 1 November 2017 as a spin-out of an R&D team, and by April 2019 was presenting itself as a Japanese e-KYC/identity verification API provider at the Morning Pitch startup showcase. Undisclosed financings were reported in June 2018 and May 2019, followed by a JPY 1.3 billion round in June 2021 and a JPY 1.5 billion round announced in May 2023. Its headquarters address has been reported both as Nagatacho GRiD in Chiyoda-ku (2019, 2023 release) and WeWork Tokyo Square Garden in Kyobashi, Chuo-ku (later listings). Reported customer counts grew from over 150 companies in early 2023 to over 180 in the May 2023 funding release and over 300 by 2026, while the TRUSTDOCK app passed three million cumulative downloads in July 2026.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 10
launches, deals, and filingsAnnounced plan to offer a general-purpose document verification plan covering foreign passports and other identity documents, addressing verification needs of telecom carriers ahead of amendments to Japan's law on preventing improper use of mobile phones.
MUFG Bank's embedded finance service BizSaaFin Hayabarai adopted the TRUSTDOCK eKYC service for customer identity verification.
TRUSTDOCK supplies eKYC to JR East's public-space utilisation platform HirakeBA, consolidating verification and screening tasks online.
TRUSTDOCK's online identity verification service was introduced to the "バジェットサブスクカーシェア" service run by Idex Auto Japan, using machine-based judgement for immediate results.
Launch of a plan completing identity verification solely through IC chip reading of identity documents.
The TRUSTDOCK eKYC service was adopted for identity verification in SoftBank's corporate smartphone and mobile phone services.
TRUSTDOCK partnered with PICK to combine compliance with Japan's Act on Prevention of Transfer of Criminal Proceeds with operational efficiency for real estate businesses.
Biometric authentication provider iProov announced a partnership with Japanese eKYC specialist TRUSTDOCK.
TRUSTDOCK carried out a third-party allotment capital increase with an undisclosed amount.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 8
primary sources listed
- 株式会社TRUSTDOCKtrustdock.io · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does 株式会社TRUSTDOCK do?
- Japanese specialist in eKYC and digital identity, providing API-based identity verification and a digital ID wallet app.
- Who are 株式会社TRUSTDOCK's investors?
- 株式会社TRUSTDOCK's investors include 500 Global, Coral Capital, Globis Capital Partners, Sony Ventures Corporation, STRIVE.
- Where is 株式会社TRUSTDOCK headquartered?
- 株式会社TRUSTDOCK is headquartered in Tokyo, JP.