Thread
Pittsburgh, US · Founded 2011 · Pennsylvania LLC · 104 employees on LinkedIn · 5 known investors
Thread provides an AI-powered service desk for managed service providers (MSPs), using AI agents to handle client calls, chat, and email, automatically create and triage tickets, and capture knowledge from resolutions. It offers native integrations with PSA and documentation platforms to give technicians instant client context, history, and suggested fixes.
Founders & leadership
Thread was founded in 2011 by Mark Alayev.
MA
Mark AlayevinFounderFounder of Thread, which offers an AI-powered service desk for managed service providers that uses AI agents to handle client communications, create and triage tickets, and integrate with PSA and documentation platforms. His areas of focus include building complex systems and UI/UX usability.
LR
Leo R. Kimball IINamed on SEC filing
IR
Ian RosenbergerNamed on SEC filing
ML
Matthew Linn
VA
Vyacheslav Alayev
SB
Stephen Boss
BJ
Bobby Jacobs
KO
Kristof Orts
Investors · 5
Frontera Technology VenturesTexas
Susquehanna Growth EquityNew York
GreycroftreportedNew York · $100K – $5M
Portage Venturesreported · 2 sourcesMontreal
Also in the syndicate · 1
Rockmont Partners
Funding
SEC filings, press & company announcements$878K disclosed across 2 of 5 rounds · 2014–2026
- Undisclosed amountGrowth FundingDec 2025Source ↗
▶$865.5KraisedJun 2015 · 12 investors · OtherRule 506(b)
▶$865.5KraisedJun 2015 · 12 investors · Other
Rule 506(b)Officers, directors & promoters on the filing
- Leo R. Kimball IIExecutive Officer, Director, Promoter
- Ian RosenbergerExecutive Officer, Director, Promoter
- Offering amount
- $865.5K
- Amount sold
- $865.5K
- First sale
- May 2015
- Incorporated
- Limited Liability Company, Pennsylvania, 2011
- Federal exemptions
- 06b
▶$12.5KraisedAug 2014 · 1 investors · OtherRule 506(b)
▶$12.5KraisedAug 2014 · 1 investors · Other
Rule 506(b)Officers, directors & promoters on the filing
- Leo R. Kimball IIExecutive Officer, Director, Promoter
- Ian RosenbergerExecutive Officer, Director, Promoter
- Offering amount
- $500K
- Amount sold
- $12.5K
- Proceeds to insiders
- $100K
- First sale
- Aug 2014
- Incorporated
- Limited Liability Company, Pennsylvania, 2011
- Federal exemptions
- 06b
Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.
Competitors · 3
by search overlap
Zendesk32 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
Netezza32 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
Ninjaone30 shared keywordsNinjaOne provides a SaaS platform that unifies endpoint management, IT automation, and security for IT teams. The product centralizes patching, monitoring, and management across large fleets of endpoints.
Companies competing with Thread for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Thread do?
- Thread provides an AI-powered service desk for managed service providers (MSPs), using AI agents to handle client calls, chat, and email, automatically create and triage tickets, and capture knowledge from resolutions. It offers native integrations with PSA and documentation platforms to give technicians instant client context, history, and suggested fixes.
- Who founded Thread?
- Thread was founded by Mark Alayev in 2011.
- Who are Thread's investors?
- Thread's investors include Frontera Technology Ventures, Susquehanna Growth Equity, Greycroft, Portage Ventures.
- How much funding has Thread raised?
- Thread has disclosed $878K raised across 2 of its 5 known rounds.
- Where is Thread headquartered?
- Thread is headquartered in Pittsburgh, US.