Thread
Pittsburgh, US · Founded 2011 · Pennsylvania LLC · 104 employees on LinkedIn · 5 known investors
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Thread provides an AI-powered service desk for managed service providers (MSPs), using AI agents to handle client calls, chat, and email, automatically create and triage tickets, and capture knowledge from resolutions. It offers native integrations with PSA and documentation platforms to give technicians instant client context, history, and suggested fixes.
Founders & leadership
Thread was founded in 2011 by Mark Alayev and Matt Linn.


Investors · 5
How we know: Frontera Technology Ventures's portfolio page · Not right? Tell us
How we know: Susquehanna Growth Equity's portfolio page · Not right? Tell us
How we know: funding news · Not right? Tell us
How we know: funding news · superbcrew.com · Not right? Tell us
Also in the syndicate · 1
Funding
SEC filings, press & company announcements$878K disclosed across 2 of 5 rounds · 2014–2026
- Undisclosed amountGrowth FundingDec 2025Source ↗
▶$865.5KraisedJun 2015 · 12 investors · OtherRule 506(b)
- Leo R. Kimball IIExecutive Officer, Director, Promoter
- Ian RosenbergerExecutive Officer, Director, Promoter
- Offering amount
- $865.5K
- Amount sold
- $865.5K
- First sale
- May 2015
- Incorporated
- Limited Liability Company, Pennsylvania, 2011
- Federal exemptions
- 06b
▶$12.5KraisedAug 2014 · 1 investors · OtherRule 506(b)
- Leo R. Kimball IIExecutive Officer, Director, Promoter
- Ian RosenbergerExecutive Officer, Director, Promoter
- Offering amount
- $500K
- Amount sold
- $12.5K
- Proceeds to insiders
- $100K
- First sale
- Aug 2014
- Incorporated
- Limited Liability Company, Pennsylvania, 2011
- Federal exemptions
- 06b
Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.
Related companies · 2
Companies working in the same space as Thread.
In the news
Frequently asked questions
- What does Thread do?
- Thread provides an AI-powered service desk for managed service providers (MSPs), using AI agents to handle client calls, chat, and email, automatically create and triage tickets, and capture knowledge from resolutions. It offers native integrations with PSA and documentation platforms to give technicians instant client context, history, and suggested fixes.
- Who founded Thread?
- Thread was founded by Mark Alayev, Matt Linn in 2011.
- Who are Thread's investors?
- Thread's investors include Frontera Technology Ventures, Susquehanna Growth Equity, Greycroft, Portage Ventures.
- How much funding has Thread raised?
- Thread has disclosed $878K raised across 2 of its 5 known rounds.
- Where is Thread headquartered?
- Thread is headquartered in Pittsburgh, US.




