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Sway

Venice, US · Founded 2020 · Delaware corporation · 139 employees on LinkedIn · 7 known investors

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Returnmates operates a tech-enabled delivery and returns network for retail brands, offering premium same-day and next-day deliveries, box-less at-home return pickups, and doorstep exchanges. The service is aimed at online retailers seeking to reduce freight costs and improve post-purchase customer experience.

E-commerceLogistics & Supply ChainRetail Tech

Founders & leadership

Sway was founded in 2020 by Eric Wimer.

EW
Eric WimerCo-Founder & CEOEric Wimer is the founder of Sway (formerly Returnmates), which operates a delivery and returns network for e-commerce retailers. He previously spent over five years at Uber in operations, marketing, and expansion roles, including launching its transportation product in more than 30 U.S. markets, working on the early stage of UberEATS, and serving as General Manager of Nevada.
KZ
Kristian ZakNamed on SEC filing

Investors · 7

Blackhorn Ventureslisted by Blackhorn VenturesDenver · $500K

How we know: funding news · ideas.everywhere.vc · Not right? Tell us

Firebrand Ventureslisted by Firebrand VenturesBoulder · $500K – $1M

How we know: Firebrand Ventures's portfolio page · the VCSheet dataset · Not right? Tell us

Yes VClisted by Yes VCSan Francisco · $30K – $1.5M

How we know: a partner's Signal profile · the VCSheet dataset · Not right? Tell us

LightShed VenturesreportedArmonk

How we know: funding news · ideas.everywhere.vc · Not right? Tell us

The FundreportedAustin · $50K – $250K

How we know: the VCSheet dataset · Not right? Tell us

Also in the syndicate · 1

Rise of the Rest Revolution

Funding

SEC filings, press & company announcements

$25.5M disclosed across 3 rounds · 2021–2024

▶$5MraisedSep 2021 · 55 investors · Other
Rule 506(b)
Officers, directors & promoters on the filing
  • Eric WimerExecutive Officer, Director
  • Kristian ZakDirector
Offering amount
$5M
Amount sold
$5M
First sale
Sep 2021
Incorporated
Corporation, Delaware, 2020
Federal exemptions
06b
Full filing on SEC EDGAR ↗
▶$980KraisedMar 2021 · 45 investors · Other
Rule 506(b)
Officers, directors & promoters on the filing
  • Eric WimerExecutive Officer, Director
  • Kristian ZakDirector
Offering amount
$1.5M
Amount sold
$980K
First sale
Feb 2021
Incorporated
Corporation, Delaware, 2020
Federal exemptions
06b
Full filing on SEC EDGAR ↗

Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.

Related companies · 8

Happy ReturnsHappy Returns provides a returns and reverse logistics platform for retailers, offering box-free, label-free drop-offs through a network of 10,000 Return Bar locations along with AI-powered fraud detection, item verification, and consolidated returns to warehouses. It serves ecommerce and retail businesses managing reverse logistics.
FedExFedEx is a global courier and logistics company that provides shipping, delivery, and supply chain management services for businesses and consumers worldwide.
Zendesk New YorkThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
RetailMeNotPre-Tritium former investment led by firm principals
LoopLoop provides a unified platform for managing returns, exchanges, tracking, and order workflows for e-commerce brands. The system helps reduce return rates and increase customer retention through connected post-purchase experiences.
ThereformationThe Reformation is a fashion and clothing retailer that designs and sells sustainable apparel and lifestyle products.
DoNotPayDoNotPay uses artificial intelligence to help consumers fight large corporations, appeal disputes like parking tickets and bank fees, cancel unwanted subscriptions, and navigate bureaucratic processes. The platform serves individual consumers seeking to save money, protect privacy, and resolve consumer complaints against businesses and government agencies.
GethumanGetHuman provides free, ad-supported tools that help consumers deal with customer service, including an AI-powered phone that navigates phone menus, waits on hold, and talks to agents, plus researched contact information and help drafting emails or messages to support teams. It uses AI such as Google Gemini to handle repetitive parts of contacting company customer service.

Companies working in the same space as Sway.

Frequently asked questions

What does Sway do?
Returnmates operates a tech-enabled delivery and returns network for retail brands, offering premium same-day and next-day deliveries, box-less at-home return pickups, and doorstep exchanges. The service is aimed at online retailers seeking to reduce freight costs and improve post-purchase customer experience.
Who founded Sway?
Sway was founded by Eric Wimer in 2020.
Who are Sway's investors?
Sway's investors include 7GC & Co, Blackhorn Ventures, Firebrand Ventures, Yes VC, LightShed Ventures, The Fund.
How much funding has Sway raised?
Sway has disclosed $25.5M raised across 3 rounds.
Where is Sway headquartered?
Sway is headquartered in Venice, US.