Runhappy INCUBATED Marketing New York

Runhappy, operating at tildei.com, positions itself as an outsourced, fully managed booking team for experience venues and entertainment operators. The company builds and powers venue event pages and then handles inbound inquiries and bookings on the venue's behalf, covering birthdays, corporate events, group outings, weddings and appointments. Inquiries are answered around the clock across voice, SMS, web chat and email, and are managed through from first contact to confirmed booking, with guest details collected and confirmed ahead of the visit and confirmed bookings synced back into the venue's existing platforms.

Beyond initial capture, the offering includes upsell prompting — surfacing packages, add-ons and upgrades during interactions to raise average order value — and an invite system intended to capture contact details for the whole reservation party rather than only the booking host, so that post-event follow-up and re-booking prompts can be sent automatically. The company's site presents a return-on-investment calculator that models incremental revenue from a lift in monthly parties (attributed to recovered after-hours leads and faster response) and a lift in average order value (attributed to add-on and premium package upsells), with figures shown gross of Runhappy's own cost.

Business model

Runhappy delivers a managed service rather than self-serve software alone: it builds venue event pages, staffs and automates inquiry handling across channels, and manages bookings end to end while syncing with the venue's existing booking systems. Customer engagement is described as custom-built to each operator's workflow, with implementations tailored to individual venues rather than handed over as unconfigured software.

Traction

The company's site features customer testimonials from Five Star (VP of Sales), American Dream (Senior Product Manager) and Studs (Senior Director of Marketing), describing deployed, custom implementations covering guest questions, personalized recommendations and appointment booking.