Roots Automation

Roots Automation, Inc., which operates its flagship product under the Bevaya brand, develops an AI agent platform built specifically for the insurance value chain. The platform deploys pre-built agents that read incoming correspondence and documents, analyze them against carrier guidelines, and produce recommendations for human review across underwriting, claims and policy servicing. Underwriting agents cover submission intake, loss run processing, Statement of Values and property schedule extraction, ACORD form extraction, policy renewal handling and policy-to-policy comparison. Claims agents cover FNOL/FROI setup, claim-to-policy comparison, claims indexing and routing, identification and extraction of legal demands and medical bills (including CPT/ICD codes), invoice payment processing and claim file summarization. Policy servicing agents handle endorsement processing, certificate of insurance creation and premium audit processing.

The company was earlier known for its "Digital Coworker" product and the Roots Autonomous Workforce Platform, positioned as an alternative to robotic process automation for environments containing unstructured data. Its stated focus is the roughly 80% of insurance data that sits in unstructured correspondence such as submissions, legal demands and medical records. Agents are deployed on top of customers' existing systems and integrate with platforms and channels including Guidewire, Salesforce, Outlook, data warehouses, APIs and SFTP.

An applied research group, Bevaya Labs, works on post-training for insurance reasoning, grounded vision for insurance documents and related benchmarks.

Founding story

The company was founded in 2018 by Chaz Perera and John Cottongim, both former AIG operators who ran insurance operations there. They observed underwriters manually reading long submissions and adjusters re-keying claims data, and set out to build AI agents for insurance work designed by people with operational insurance careers. Perera previously served as Chief Transformation Officer and Head of Global Business Services at AIG and has led teams of up to 7,000 people across 50 countries.

Business model

The company sells insurance-specific AI agents to enterprises, with pre-built agents described as deployable in weeks and layered on top of customers' existing core systems rather than replacing them. Customer engagements are enterprise deployments (120+ workflows/production deployments reported), and the company reports revenue growth driven by both new customer acquisition and expansion within existing accounts.

Enterprise software sold to insurance carriers, brokers and third-party administrators; the company reported 100% year-over-year revenue growth in 2024 driven by new customer acquisition and account growth.

Traction

Reported metrics include 35 US insurance customers as of September 2024, 100% year-over-year revenue growth in 2024, 120+ workflows/production deployments (115+ in one company profile), 98%+ document extraction accuracy, a Net Promoter Score of 74, and use by 3 of the top 5 US P&C carriers, 3 of the top 10 brokers and 3 of the top 20 TPAs. Customer outcomes cited by the company include 99% data extraction accuracy for a regional P&C insurer, 97% reduction in handling times for a commercial P&C and workers' compensation carrier, 90% error reduction in premium calculations for a commercial auto insurer, 85% increase in claims processing capacity for a TPA, claims indexing reduced from five days to under an hour at Eastern Alliance, 99% straight-through processing with 246% ROI in six months at a Fortune 500 carrier, and COI turnaround cut from 24 hours to minutes at a top-5 broker.

Latest developments

The company launched Bevaya, a new flagship AI agent platform with a new architecture, in May 2026 and now presents itself publicly under that brand while remaining Roots Automation, Inc. Earlier in January 2026 its AI-powered document indexing accelerator was validated by Guidewire for claims processing, and in August 2026 it was named to the 2026 Inc. 5000 list of America's fastest-growing private companies. Its current product line spans underwriting, claims and policy servicing agents, with an applied research arm, Bevaya Labs.