Rezolve
Founded 2017 · 126 employees on LinkedIn · 2 known investors
Rezolve.ai offers an agentic AI service-desk assistant that answers employee IT, HR and finance questions grounded in a company's approved knowledge sources and autonomously executes actions like password resets, account unlocks, software provisioning and expense filing. It targets enterprise IT, HR and finance teams, with a governance-focused "glass-box" explainability view and a voice AI layer for phone support.
Also known as Rezolve.ai
Investors · 2
Company profile
researched Aug 2026Rezolve.ai provides an agentic AI service desk covering IT, HR and finance support. Its assistant, Sidekick, acts as a single front door across Microsoft Teams, Slack, email, web and phone, answering employee questions from knowledge sources the customer approves and citing those sources. Beyond answering, it executes actions such as password resets, software provisioning, leave booking and expense filing. A voice component, Rezolve VoiceIQ, handles phone-based support, and an explainability view exposes the reasoning behind each decision.
The platform is organized around five stages. Resolution handles requests autonomously before they become tickets. Assist enriches tickets that do reach a human agent with triage, summarization, sentiment scoring, similar-ticket search with confidence scores and drafted replies that are reviewed rather than auto-sent. Automate offers a catalog of 29 ready-to-run automation flows and 50 production-ready agents across 12 categories that can be cloned or built in Agentic Studio, with approval gates, audit trails and rollback, connecting to customer systems over MCP. Learn, delivered through Rezolve DeskIQ, clusters 12 months of ticket history into ranked automation opportunities with projected impact and supports conversational dashboards. Record provides ITSM practices including incident, problem, change, request and joiner-mover-leaver processes, plus asset and CMDB management in the same platform.
Business model
Rezolve.ai sells a software platform to enterprise IT, HR and finance organizations. It can be deployed standalone as a governed ITSM system of record, or layered as an AI tier on top of an existing ticketing system such as ServiceNow. Beyond the product itself, the company offers automation build services, delivering end-to-end automation flows for customers in addition to a self-serve Agentic Studio and a Marketplace of clonable agents.
Enterprise software for IT, HR and finance service desks, with additional custom automation build services; specific pricing is not stated.
Traction
Publicly cited production results include Black Angus Steakhouse reducing after-hours IT support dependency from 90% to 10% using an assistant named "Stuart"; MyEyeDr reporting about 30% of issues never becoming tickets across 30 departments and typical resolution times falling from four days to about 10 minutes; and TotalEnergies Denmark deploying its first HR chatbot, "Robin," with typical HR answers in about 30 seconds. Gesa Credit Union is also named as an IT customer.
▸Full profile — market position, technology, go-to-market, geography
Market position
Rezolve.ai presents itself as a modern agentic AI service desk positioned against traditional ticket-logging service desks, and as either a standalone platform or an AI layer above incumbent ITSM tools such as ServiceNow. It cites production deployments across financial services, hospitality, healthcare, government and energy customers.
The company positions the product as resolving and executing rather than only logging requests, with grounded and cited answers, human-in-the-loop control, approval gates, audit trails and rollback. Governance features include a glass-box explainability view of decisions and anonymous, confidential handling of sensitive HR questions. It also combines an agentic AI layer with a full ITSM system of record (incident through change and JML, with assets and CMDB), and can either replace or sit on top of incumbent tools.
Technology
The platform pairs a retrieval-grounded conversational assistant with agentic execution. Answers are generated from customer-approved knowledge with source citations; actions are carried out through approval-gated, audited automation flows connected to customer systems via MCP. Additional components include VoiceIQ for telephony, DeskIQ for ticket-history clustering and automation-opportunity ranking, conversational analytics dashboards, an Agentic Studio for building agents, an agent Marketplace, and an underlying ITSM data model with assets and CMDB.
Go-to-market
Rezolve.ai markets directly to enterprise service-desk buyers, with demo requests as the primary conversion path on its website and department-specific messaging for IT, HR and finance. Customer proof points and named metrics from production deployments are used as references, and a Marketplace of clonable agents plus assisted builds support adoption and expansion after initial deployment.
Enterprise IT service desk, HR/people and finance/accounts-payable teams, including organizations in financial services, hospitality, healthcare, government and energy. Referenced customers include Black Angus Steakhouse, MyEyeDr, TotalEnergies Denmark and Gesa Credit Union.
Geography
Named deployments span the United States and Europe, including US hospitality (Black Angus Steakhouse), US healthcare (MyEyeDr), US financial services (Gesa Credit Union) and Denmark (TotalEnergies Denmark).
Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
▸Research sources · 1
primary sources listed
- Rezolverezolve.ai · web
1 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Rezolve do?
- Rezolve.ai is an agentic AI service desk that answers and resolves employee IT, HR and finance requests across chat, email and voice.
- Who are Rezolve's investors?
- Rezolve's investors include Evolution VC Partners, Tri-Valley Ventures.