Quiq

Quiq operates an enterprise conversational and agentic AI platform used by consumer-facing brands to handle customer interactions. The platform provides AI Agents that resolve customer inquiries directly, AI Assistants that support human contact-center agents, and agentic workflows that connect to a company's back-end systems, with context carried across channels and interactions. Workflow tooling spans ingesting a brand's existing content, guiding agent behavior, setting guardrails, running tests and simulations, tracing step-by-step decision visibility, and scoring performance.

Historically, Quiq was positioned as an AI-powered conversational platform for engaging customers on digital messaging channels with bots and human agents, supporting SMS/text, Apple Messages for Business, Google's Business Messages, web chat, Facebook, Instagram, Twitter and call-to-text. It offers standard connectors and integrations for Salesforce, Zendesk, Microsoft and Oracle Service Cloud, plus developer-facing components including a REST API and webhooks, AI Studio (a code-optional orchestration framework for AI assistants), Conversation Starter (a browser-based chat client), custom bot development, rich messaging, Message-UI extensions, and packaged Salesforce and Oracle browser UIs.

The company emphasizes enterprise controls: AI governance with guardrails, claim verification and full decision logs; redundant model infrastructure marketed at 99.999% uptime; and SOC 2 Type II, HIPAA, GDPR and CCPA compliance. Quiq is a COPC Inc. Platinum Partner, with COPC assessing it as an effective asynchronous chat conversation platform meeting a set of best practices in the COPC CX Standard, Release 7.0.

Founding story

Quiq describes itself as having been founded in the mountains of Montana; Mike Myer is CEO and founder.

Business model

Quiq sells a software platform to enterprise brands, deploying AI agents and assistants alongside human contact-center teams. The company describes a "land and expand" motion within large enterprises, with expansions reported at three to 70 times the value of the initial engagement.

Enterprise platform sales to B2C brands, with implementation and ongoing support; the company positions its offering as combining the control of building in-house with the support, security and scalability of buying.

Traction

Reported outcomes include $7 million in additional sales in nine months at Terminix, a 50%+ increase in calls sent to sales associates at an office supply customer, an 89% AI CSAT score at a leading hotel group described as matching human agents, a +75 net promoter score at Panasonic, and a 67% decrease in cost per interaction at Brinks. At the time of its 2022 Series C, Quiq said its business had doubled in the prior year, that it served more than 200 brands, that conversation volume had increased six-fold since early 2020 with conversations per client up 300%, and that clients saw sales increase 35%, average order values increase 20%, up to 85% of inquiries automatically resolved, and CSAT up 15%.

Latest developments

Quiq currently markets an agentic AI platform spanning AI agents for customers, AI assistants for human agents and agentic workflows, with AI governance, redundant model infrastructure and enterprise compliance. Baird Capital describes the company as combining agentic AI with brand intelligence for end-to-end customer resolution. Its leadership team includes CEO and founder Mike Myer, Chief Revenue & Experience Officer Mike Zinne, CMO Jen Grant, SVP of Product & Engineering Matt West, VP Brand Strategy Sari Green, CISO Ryan Huddleston, VP Demand Generation Shilpa Narwade, VP Finance Katie Pettyjohn, Global Channel Chief Jim Tennant, VP of Partner Enablement and Development Michael Hartsog, Sr Director of Channel Development Karen Bowman, and General Counsel Kelby Barton.