PolyAI
Entrepreneur First '17London, GB · Founded 2017 · 7 known investors
PolyAI offers an enterprise platform for building, running, and governing AI-powered dialog agents that handle voice and chat customer conversations, powered by its proprietary model Raven trained on enterprise conversations. It serves enterprise builders across industries such as health insurance, hospitality, retail, and delivery, with compliance guardrails including SOC 2, HIPAA, GDPR, and PCI DSS.
Founders & leadership
PolyAI was founded in 2017 by Nikola Mrkšić, Eddy Su, Shawn Wen, Tsung-Hsien Wen, and Pei-Hao Su.
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Nikola MrkšićinFounderNikola Mrkšić completed a PhD in machine learning and natural language processing at the University of Cambridge. His work at PolyAI earned him a place on the Forbes "30 Under 30" list in 2021.
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Eddy SuinFounder
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Shawn WeninFounder
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Tsung-Hsien WeninCTOTsung-Hsien (Shawn) Wen received his PhD from the Dialogue Systems group at the University of Cambridge, where he studied language generation and end-to-end dialogue modelling, with an emphasis on response generation for task-oriented systems. His work was recognized with best paper awards at both EMNLP 2015 and SigDial 2015.
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Pei-Hao SuinCofounderPei-Hao (Eddy) Su completed his PhD at Cambridge University under the supervision of Professor Steve Young. His research on deep reinforcement learning for spoken dialogue systems received the ACL 2016 best student paper award.
Investors · 7
Air Street CapitalSt. Peter Port · $500K – $10M
Entrepreneur FirstBengaluru · $1M – $7M
Point72 VenturesNew York · $1M – $75M
Georgianreported · 2 sourcesToronto, Ontario · $25M – $100M
Hedosophiareported · 2 sourcesLondon
Khosla Venturesreported · 2 sourcesMenlo Park · $5K – $50M
NVenturesreportedSanta Clara
In the news
Frequently asked questions
- What does PolyAI do?
- PolyAI offers an enterprise platform for building, running, and governing AI-powered dialog agents that handle voice and chat customer conversations, powered by its proprietary model Raven trained on enterprise conversations. It serves enterprise builders across industries such as health insurance, hospitality, retail, and delivery, with compliance guardrails including SOC 2, HIPAA, GDPR, and PCI DSS.
- Who founded PolyAI?
- PolyAI was founded by Nikola Mrkšić, Eddy Su, Shawn Wen, Tsung-Hsien Wen, Pei-Hao Su in 2017.
- Who are PolyAI's investors?
- PolyAI's investors include Air Street Capital, Entrepreneur First, Point72 Ventures, Georgian, Hedosophia, Khosla Ventures, NVentures.
- Where is PolyAI headquartered?
- PolyAI is headquartered in London, GB.