Pear Suite

Pear Suite offers a care navigation platform built for community health workers, care navigators, promotores, doulas and similar community-based providers, whether they work independently or within community-based organizations or multi-organization hubs. The product bundles client and care management workflows, education and training, and access to a provider network, positioning itself as an operating system for community-based work rather than software alone.

Core modules include configurable workflows (custom assessments, care pathways, goals and follow-ups), client communication by phone, SMS and email, client- and population-level data analytics and reporting, and billing that generates and manages claims through an integrated clearinghouse with billing dashboards. Higher tiers add AI-powered notes transcription, automated quality improvement reviews, hub and network management tools, agentic outreach tools, and paid integrations with health information exchanges and electronic health record systems plus API access.

The company frames its work as addressing social drivers of health and building connections between community health work, health plans and health systems, with the aim of making community programs more financially sustainable and improving quality-of-life outcomes.

Business model

Software-as-a-service sold on a simple monthly per-user subscription across four published tiers: Starter at $50/user, Basic at $100/user, Plus at $150/user and Pro at $200/user. Tiers differ by onboarding hours, number of customized activity templates, care plan and communication features, claims management and billing, hub/network tools and support levels; certain integrations (HIE, EHR, API access) carry additional fees.

Recurring per-user monthly subscription fees, with add-on fees for HIE and EHR integrations and API access.

Traction

The company reports 2,500+ community workers onboarded, 300+ organizations onboarded nationwide, more than 100,000 community members impacted and a 96% customer retention rate, with named customers including Young B.O.S.S. in Los Angeles, Wheelhouse Health Navigation Services and Alma First.