Parloa

Parloa develops an AI Agent Management Platform (AMP) that enterprises use to design, test, deploy, and monitor AI agents handling customer service conversations. The platform covers a four-stage agent lifecycle — design and integrate, test and iterate, deploy and scale, monitor and improve — with components including Parloa Studio, pre-built and custom skills, MCP skills, subtask agents, simulations, evaluations, versioning, model orchestration, and Parloa Lens for monitoring, plus a Data Hub and conversation store. Agents can be deployed across phone, messaging, chat, click-to-call, and multimodal channels, and integrate with CCaaS platforms, CRM, and data systems. Customers can bring their own speech-to-text, text-to-speech, and LLM components, and agents are built largely through natural language rather than heavy coding, operating across multiple languages and dialects.

The company positions the platform for high-volume, high-stakes environments such as scheduling, refunds, and recommendations, and emphasizes enterprise compliance and security, citing ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 and Type 2, PCI DSS, HIPAA, DORA, and GDPR alignment. Parloa states it is the only customer-facing voice AI and contact center platform with SAP endorsed app premium certification. Alongside the January 2026 Series D, the company announced the "Parloa Promise," a stated commitment to agent reliability, continued innovation, and human-centric responsible AI.

Founding story

Kosub, who initially intended to enter the shipping business and had been involved in entrepreneurial activity from the age of 16, studied in Hamburg and Cambridge (USA) before founding the agency Future of Voice in 2017; it became Parloa in 2018. The company describes its origin in the belief that every great conversation is the start of a relationship.

Business model

Parloa sells its AI Agent Management Platform to enterprise customer experience and contact center organizations, with a sales-led motion ("Contact sales" / "Book a demo") and forward-deployed engineers supporting production deployments.

Traction

Parloa reported annual recurring revenue of more than $50 million as of December 2025. Its site cites 380+ or 500+ employees depending on the page, 48 nationalities, and three offices, with the about page stating more than 400 people. A published BarmeniaGothaer deployment of the "Mina" call-routing agent reports 90% workload reduction at the switchboard, an NPS increase (169-179% across company pages), 60% of customers reporting a stronger relationship with Barmenia, 97% real-time translation accuracy, and 60% less phone time for staff.

Latest developments

In January 2026 Parloa announced a $350 million Series D led by General Catalyst at a $3 billion valuation, roughly seven to eight months after a $120 million round at a $1 billion valuation. General Catalyst CEO Hemant Taneja and President and Managing Director Jeannette zu Fürstenberg joined Parloa's supervisory board. The company said it would use proceeds for US and European expansion, further AMP functionality, and the launch of the Parloa Promise, and plans to invest in a "multi-model, contextual experience" enabling personalized agents that recognize a customer's identity and needs across app, web, and phone. Parloa is promoting WAVE 2026.