OnPoint Healthcare Partners

Onpoint Healthcare Partners markets the Iris Medical Agent AI platform, which it positions as "Panel Management as a Service" (PMaaS) rather than a point solution or clinician co-pilot. The platform is described as autonomously executing administrative and operational workflows across an organization's entire patient panel, supporting prioritization, proactive patient outreach and revenue integrity. Delivery is based on a stated model of roughly 80% AI automation and 20% expert-in-the-loop clinical oversight, with AI output reviewed by clinical auditors.

Iris is organized into five modules. ChartFlow covers AI charting beyond single-visit documentation, including visit preparation, medication and problem-list reconciliation, and inbox triage. CodeFlow addresses coding and compliance, HCC risk adjustment, claim denial reduction and reimbursement speed. CareFlow handles longitudinal patient management tasks such as care gap closure and builds custom EHR workflows for hospitals, clinics and private practices. NetworkFlow supports closed-loop care coordination, referrals and collaboration across providers, support teams and payers, with implementation, training and support services for large networks. SignalsFlow provides continuous remote patient monitoring, capturing vitals from FDA-compliant connected devices, surfacing deterioration signals, pending orders, medications and referrals for clinician sign-off in the EHR, and staffing US-based certified nurses for patient engagement and monitoring.

The platform is mapped to the full care continuum — pre-visit, visit, post-visit and care continuity — covering workflows including clinical documentation, orders, coding, HCC risk adjustment, quality measure programs, medication reconciliation and refills, prior authorization, care gap identification and closure, referral management and scheduling.

Business model

Onpoint delivers its AI capabilities as a managed service ("Panel Management as a Service"), combining software with human clinical oversight: an 80% AI and 20% expert-in-the-loop model in which clinical auditors review AI output and US-based certified nurses manage remote monitoring and patient engagement. For large healthcare networks the offering includes support, training and implementation services.

Traction

The company reports more than 2,000 providers on the platform and support for more than 35 medical specialties. KLAS Research is cited as validating real-world ROI of the Iris Medical Agent AI platform. Customer testimonials describe reduced after-hours charting, improved documentation accuracy, revenue cycle results at a safety-net health system, and efficiency gains across a 15-clinic network.

Latest developments

The company highlights KLAS Research validation of the real-world ROI of the Iris Medical Agent AI platform, and markets SignalsFlow, a proactive care management module for continuous remote patient monitoring using FDA-compliant connected devices with nurse-led patient engagement.