MakeSpace

MakeSpace's domain now presents Clutter by Iron Mountain, a full-service consumer storage offering. The service handles the storage process end to end: staff arrive at the customer's home to wrap items and build a photographed catalog on the spot, transport the goods to a private warehouse, and redeliver individual items on request through the customer's online account. Delivery windows can be rescheduled up to 48 hours in advance at no charge, and for select eligible items FedEx ground shipping is offered nationwide at a flat rate.

The offering is positioned against traditional self-storage on the basis that pickup, packing and wrapping, an item-level photo catalog, individual item delivery and transparent monthly pricing are included and no truck rental is required. Storage is in private warehouses located outside city centers rather than in customer-accessible units; facilities are described as monitored by video surveillance around the clock, closed to the public, and accessible only to trained, background-checked Clutter staff. The brand references Iron Mountain, described as protecting records and assets since 1951, as the backing organization behind the service.

Business model

Consumer storage delivered as a service: customers receive a quote and choose a plan, with storage billed monthly and pickups and deliveries charged per hour. Plans are sized to the volume stored and can be adjusted on pickup day if needs differ from the estimate.

Recurring monthly plan fees for storage, plus hourly charges for pickups and deliveries and a flat-rate nationwide FedEx ground shipping option for select eligible items.