Lumary

Lumary is an Adelaide-headquartered healthcare technology company that develops cloud-based practice management software built natively on the Salesforce platform. In Australia it serves disability (including SIL, SDA and support coordination), aged care and allied health providers, connecting participant and client management, workforce rostering, SCHADS award interpretation, billing, compliance monitoring, incident tracking, payroll integration and financial reporting in a single system. In the United States it sells an ABA (applied behavior analysis) practice management platform for autism therapy providers, covering client intake and authorization management, clinical documentation, scheduling and clinician matching, billing and revenue cycle management with claim scrubbing and multi-clearinghouse submission, employee credential tracking, and analytics and compliance reporting.

The company states its platform is built on and invested in by Salesforce, and cites enterprise-grade security, real-time data accuracy, partner interoperability and 99.99% uptime. Its core Australian product is Lumary CM (care management), with a separate allied health (AH) solution, each supported through a dedicated help centre. Lumary employs more than 160 staff globally, including in-house certified BCBAs and software engineers, and maintains an advisory board of ABA agencies to guide product development.

Founding story

Lumary was founded by Joseph Mercorella and Matthew English, long-time colleagues who had consulted to the South Australian government in the disability and aged care sectors, with the aim of helping care providers navigate the NDIS and Home Care Package funding schemes and deliver better health outcomes. Mercorella serves as co-founder and CEO. Company materials date the founding to 2012, while a 2021 Australian Financial Review report describes the founders establishing the business in mid-2017.

Business model

Lumary licenses a B2B software-as-a-service practice management platform to healthcare and social support provider organisations, ranging from SME to enterprise size, with implementation, ongoing support and a partnership-based customer approach.

Subscription-based enterprise software sold to provider organisations; the company had passed $10 million in annual recurring revenue prior to its 2021 capital raise.

Traction

Company figures cite 200+ healthcare provider organisations, 500,000+ patients or care recipients served, 80,000+ healthcare workers using the platform daily, and $4 billion+ in annual claim amounts processed; the Australian site cites $6 billion in annual NDIS funding processed. At the time of the 2021 raise the company reported more than $2.5 billion in NDIS services processed for over 200,000 users and had surpassed $10 million ARR.

Latest developments

Lumary now markets separate Australian and US propositions: an Australian platform spanning disability, aged care and allied health services positioned around sector reform and funding complexity, and a US ABA practice management product with named enterprise customers such as 360 Behavioral Health, which reported implementing Lumary in September 2023 across 23 locations serving nearly 3,000 clients.