Levity

Levity is a Berlin-founded software company that describes its product as "Communication Intelligence for the global supply chain." Its platform connects to the shared inboxes of logistics organizations, analyzes incoming email at scale, and turns recurring, high-volume communication workflows into AI automations that run alongside human operators. The product is organized around three stages: Analyze, where customers explore email volumes and categories (track and trace, booking, pricing and quoting, damage claims, customs, general inquiries), query operational data in natural language, and identify automation opportunities; Build, where teams assemble automation flows combining triggers, classifiers and AI actions such as generating draft replies, summarizing threads, extracting key dates and classifying priority; and Scale, where automations are governed through quality-control ticketing, feedback capture and human-in-the-loop review of AI decisions.

Stated use cases include spot quoting, order entry, track and trace, document handling, arrival notices, accounts receivable and accounts payable. The platform integrates with tools used by freight forwarders and logistics teams, including CargoWise, SAP, Outlook, Gmail and Zendesk, and the company offers custom integrations built by an in-house Forward Deployed Engineering team. Levity states that it is ISO 27001 certified, SOC 2 Type II certified and GDPR compliant, and maintains a Trust Center for security documentation.

At launch the company had a broader, horizontal positioning: in 2021 it was presented as a no-code AI tool that let non-technical knowledge workers in customer service, marketing, operations and HR train custom models on their own historical data — images, text, PDFs and other unstructured documents — and connect them to tools such as Gmail, Dropbox and Slack.

Founding story

Levity was founded in 2018 by Gero Keil (CEO) and Thilo Hüllmann, and operated in stealth until announcing its pre-seed funding in January 2021. Keil described the founding motivation as freeing knowledge workers from boring, repetitive tasks that AI had long promised to automate but that remained out of reach for people who could not code.

Business model

Levity sells a software platform to enterprise logistics organizations, complemented by services from a Forward Deployed Engineering team that builds custom integrations and supports production rollouts. Engagements are described as beginning with a demo and a proof of concept.

Traction

The company states more than 100 million emails processed and reports operating AI in production across high-volume workflows, with public counters for emails processed, working hours saved, inboxes connected and live AI automations. Named customer testimonials come from a Head of Corporate Digital Services and a Chief Digital Officer describing use across global operations, alongside published case studies.

Latest developments

Levity presents a three-part platform covering inbox analytics, automation building and governance at scale, with integrations for CargoWise, SAP, Outlook, Gmail and Zendesk, ISO 27001 and SOC 2 Type II certifications, and active hiring across forward deployed engineering, sales, customer success and product engineering.