KnowHow

KnowHow provides operational knowledge software for trade service companies, positioning itself as "knowledge infrastructure" that consolidates procedures, training material and tribal knowledge into a single company standard. The product is organized around three stages: Define (capturing how work is done, including recording video on a phone or using AI to draft a written process, or importing existing documentation), Train (role-based learning paths intended to show which workers are competent rather than only who completed a course), and Execute (delivering answers at the point of work, where staff ask questions in plain language and receive responses drawn from their own company's standard rather than the public internet, on mobile and in their own language). Questions asked in the field are meant to feed back into the documented standard, which is then re-flowed into training.

The company frames itself against three adjacent categories: file storage such as SharePoint, learning management systems that track course completion, and general-purpose AI assistants that answer from public web content. KnowHow is delivered as a web app at tryknowhow.com, accessible through mainstream browsers, and as mobile apps on the Apple App Store and Google Play for iOS 13+ and Android 5+ devices, with the ability to download step-by-step instructions for offline use. Supporting material on the site includes case studies, an ROI calculator, research, a blog, a podcast and product updates.

An earlier company description positions KnowHow as a hub of step-by-step processes that managers can create within minutes and that remote and dispersed employees can access from phone or desktop, with visibility into whether procedures are being followed.

Founding story

The company describes speaking with more than a hundred managers while building the product, who reported that employee productivity rises when workers have a clear roadmap. KnowHow was built around two stated principles: that sharing company processes should be simple for a manager, and that finding job information should be as easy as a Google search for an employee.

Business model

KnowHow sells a software product to businesses; the site directs prospects to book a demo and collects company name and employee count, and offers an ROI calculator, indicating a sales-led B2B subscription motion. Pricing is not disclosed publicly.

Traction

The website states KnowHow is trusted by more than 10,000 frontline employees across trade service companies. Customer-reported outcomes on the site include EverLine Franchising growing from 17 to 125 locations in three years (cited as 860% growth in North America) while supporting 10x the network without proportional headcount, FRSTeam eliminating national trainer roles, and Thomasville scaling to 23 project managers across five states and reducing a 14-hour phone queue to 30-second field answers. The company also states most teams go live in under 30 days.