株式会社IVRy 対話型音声AI SaaS

IVRy (アイブリー) is a Japanese conversational AI platform for business telephony. The product answers inbound calls with AI voice dialogue, recognises what the caller says in real time, routes or answers the enquiry, and automatically records, transcribes and summarises the call. Results can be pushed to teams through notification integrations such as Slack and email, or to callers via SMS and web-form links, so that enquiries received outside business hours or during busy periods are not lost.

The company positions IVRy as a conversational AI platform spanning four domains: main representative phone lines (removing manual call transfer), store phone lines (turning call handling into a sales mechanism), contact centres (an AI-native next-generation contact centre foundation), and analytics/data utilisation (making call data visible as a management asset and detecting risks in advance). Stated benefits include reduced working hours, prevention of lost opportunities, better service quality, less staff stress from complaints and customer harassment, reduced dependence on individual staff knowledge through shared call records, and formation of an operational data foundation with setting recommendations.

Use cases are marketed across storefront/customer-facing work, back-office, field work, and contact centres, and across roughly twenty industry categories including medical and nursing care, lodging and tourism, real estate, restaurants, dispensing pharmacies, telecom/IT, retail, construction and equipment, e-commerce, leisure and entertainment, food, professional services, finance and insurance, manufacturing, transport and infrastructure, logistics and wholesale, education and childcare, and agriculture/forestry/fisheries. The site also publishes an educational content hub on AI phone systems, IVR comparisons, transcription accuracy and security, plus downloadable materials such as industry case-study collections and nuisance-call blocking examples.

Business model

IVRy is offered as a self-service SaaS telephony product with a tiered pricing structure: a free plan that the company says can be configured in about a minute, plus paid plans whose available features differ by tier. Sign-up issues an account and a phone number, and customers can also keep existing numbers (NTT Hikari, docomo, au, SoftBank, IP telephony, toll-free), with call-forwarding charges billed separately by their carrier. Payment is by credit card (JCB, Mastercard, VISA, AMEX), with other methods available on request. The company also runs an enterprise track with sales-assisted onboarding via document requests and inquiry forms.

Subscription pricing by plan tier, with a free plan and paid plans that unlock additional features; the site notes plans and monthly fee ranges are detailed in downloadable material, and that call-forwarding fees from existing carriers are separate.

Traction

The company reports more than 60,000 cumulative accounts as of May 2026 and a self-surveyed user rating of 4.9/5 (January 2022). Published customer outcomes include Keio University Hospital automating handling of about 20,000 calls per month; Alpico Kotsu reducing phone answering by 80%; Chibo automating 80% of restaurant calls with 24-hour reservation intake; Sanfuku Management Center handling roughly 2,000 calls per month; IA Co. improving answer rates from 50% to 90% across 30 Autobacs stores with a fourfold increase in app reservations; Hokuriku Coca-Cola Bottling reaching 100% unattended night-time response with zero mid-call drop-offs; and Kuwana City Hall handling more than 300 types of enquiries. Other named users include First Cabin HD, Honda Mobilityland (Suzuka Circuit), Naganohara Town Hall, Wise Four, and Toyota Rent a Lease Kumamoto. Site copy also cites automation levels such as over 50% of store calls, 80% of office call responses, and 70% contact-centre automation with contact-centre operating costs halved.