Itineris
Founded 2003 Β· 584 employees on LinkedIn Β· 3 known investors
Itineris provides a SaaS platform that connects utility management processes including customer service and metering on a unified system. The platform serves electricity, gas, water, and wastewater utilities with workflow automation, real-time analytics, and customer interaction tools.
Also known as Itineris Group Β· Itineris NV
Investors Β· 3
Also in the syndicate Β· 2
Company profile
researched Aug 2026Itineris develops and implements UMAX, a cloud-based Customer Information System (CIS), CRM, ERP, asset and field service management suite for utilities. The platform is built on Microsoft Dynamics 365, Azure and the Power Platform, and is delivered as software as a service with a modular architecture that allows third-party integrations in real time. UMAX covers the conversion of meter readings into bills, billing, customer service, field service, customer portals and analytics, and the company markets AI-assisted features for customer service representatives, including case handling support, conversational context and recommendations, and natural-language access to knowledge, using Microsoft Copilot.
The company serves electricity, gas, water, stormwater and wastewater utilities as well as EV charging operators. Its stated mission is to enable energy and water utilities to improve operational efficiency and customer experience and to meet environmental goals. Alongside the UMAX suite, the Itineris Group includes Verity, an independent company launched in 2025 that provides real-time data solutions for utilities. Itineris also offers data intelligence tools for data sharing and visualization, capabilities strengthened by its 2021 acquisition of Belgian data hub software company Opinum SA.
Itineris is headquartered in Sint-Denijs-Westrem (Ghent), Belgium, with a U.S. office in Atlanta, Georgia, and staff in Belgium, the UK, North America and India.
Founding story
Founder Edgard Vermeersch, who worked in the utility sector, started Itineris after concluding that existing customer information systems constrained rather than supported utility staff workflows. The company's stated approach is to build software that is standardized enough to be economical but configurable enough to fit a given utility's purpose, supported by a data foundation and advisory services.
Business model
Itineris licenses and implements its UMAX suite for utilities under a software-as-a-service model, including subscription-based cloud delivery through the Microsoft Cloud Service Provider Program, combined with implementation, configuration and support services. Contracts can be long-term; the Dallas Water Utilities agreement spans ten years and De Watergroep extended its partnership by at least five years.
Revenue comes from utility software subscriptions and licensing of the UMAX suite together with implementation and support services; multi-year utility contracts and renewals are a stated feature of the business.
Traction
Itineris reported revenue of more than β¬43 million in 2016, up 24% year over year, and employed more than 350 people worldwide at that time, including over 75 professionals in North America. Recent contract wins include Dallas Water Utilities (10-year contract, second-largest in North America for the company, serving 2.6 million residents and 27 surrounding cities), Gwinnett County Water (270,000 water customers in Georgia), Arizona Water Utilities, Fort Worth Water and Enovos Luxembourg, while De Watergroep, the largest drinking water company in Flanders and a customer since 2007, extended its partnership by at least five years.
Latest developments
In 2025 Cobepa acquired a majority stake in Itineris, and the company launched Verity, an independent business delivering real-time data solutions for the energy transition. Recent announcements include Enovos Luxembourg selecting Itineris and UMAX, the go-live of Gwinnett County Water Resources' UMAX CIS, and Fort Worth Water selecting UMAX to replace its legacy customer information system. In December 2024 Itineris announced three new U.S. contracts, including Dallas Water Utilities, and an extension with De Watergroep.
βΈFull profile β market position, technology, go-to-market, geography, history
Market position
Itineris describes itself as a provider of software for water and energy utilities with customers across Europe, the UK and Ireland, and North America, and states that UMAX has become a reference solution in the U.S. utility market. Its customer base includes large municipal utilities such as New York City, Boston, Baltimore, Dallas, Tallahassee and Lansing, and its Arizona Water Utilities contract marked its first investor-owned utility customer.
Itineris positions UMAX as a single platform connecting utility processes from customer service to metering, built entirely on Microsoft technology (Dynamics 365, Azure, Power Platform, Copilot), with a configurable but standardized product, an exclusive focus on the utility sector, and multiple Microsoft Inner Circle awards placing it among the top 1% of global Business Applications partners.
Technology
UMAX is built on Microsoft Dynamics 365, Azure and the Power Platform, delivered as SaaS with a modular, open architecture for real-time integration of third-party solutions. It handles meter reading to bill conversion, billing, CRM, asset and field service management, customer portals and real-time analytics. AI capabilities, powered by Microsoft Copilot, support case resolution, customer conversation guidance and natural-language access to information. Earlier versions of UMAX were integrated with Microsoft Dynamics AX.
Go-to-market
Direct enterprise sales into utility procurement processes, typically competitive CIS vendor evaluations, supported by regional teams in Belgium, the UK, North America and India, a partnership with Microsoft as ISV and Cloud Service Provider, published customer case studies, and presence at industry events such as the Future of Utilities summits in London and Amsterdam.
Electricity, gas, water, stormwater and wastewater utilities, energy suppliers and EV charging network operators, including municipal utilities, public authorities and investor-owned utilities.
Geography
Headquarters in Sint-Denijs-Westrem (Ghent), Belgium, with a U.S. office at 600 Peachtree St. NE, Atlanta, Georgia, and staff in Belgium, the UK, North America and India. Customers are located in Europe, the UK and Ireland, and North America, spanning multiple countries and U.S. states.
History
Itineris entered the European utility market in 2003, supplying software to water and energy companies, with growth aided by the liberalization of the European energy market. It became a Microsoft Gold Partner in 2010 and a Microsoft Independent Software Vendor in 2016, and has received multiple Microsoft Inner Circle awards. In 2012 it acquired U.S. consulting firm Crimson Oak, enabling North American expansion with customers including Boston Water & Sewer Commission, the City of Georgetown, the City of Tallahassee and the New York City Department of Environmental Protection. It entered the UK and Ireland market in 2016, adding clients such as SSE, Guernsey Electricity and Flogas Ireland. Successive investors backed the company: PMV and Edgard Vermeersch (2011), Gimv (2013), SmartFin (2018), FPIM (2020) and Alychlo (2022). In 2021 it acquired Opinum SA, a Belgian data hub software company. In 2025 Cobepa acquired a majority stake and Itineris launched Verity as an independent real-time data company.
Compiled by commissioned research from 8 cited public sources β announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed β not independently audited.
Timeline Β· 20
launches, deals, and filingsInvestment company Cobepa acquired a majority stake in Itineris, supporting its strategy to become a global provider of utility software.
Enovos Luxembourg, an energy supplier and renewable energy producer in Luxembourg, selected Itineris and its UMAX platform as a long-term partner for its operational transformation.
Fort Worth Water Utility selected UMAX to replace its legacy customer information system following an evaluation of leading utility CIS vendors.
Gwinnett County implemented its new UMAX CIS solution to modernize operations and customer service.
Itineris launched Verity, an independent company delivering real-time data solutions for utilities to support the energy transition.
Itineris signed contracts with Gwinnett County Water, serving 270,000 water customers in Georgia, and Arizona Water Utilities, its first investor-owned utility customer.
Dallas Water Utilities selected Itineris' cloud-based UMAX solution to replace legacy meter reading, billing and water management systems and add a customer portal, serving 2.6 million Dallas residents and 27 surrounding cities. The 10-year contract is Itineris' second-largest in North America.
De Watergroep, the largest drinking water company in Flanders, Belgium, and a customer since 2007, extended its partnership with Itineris by at least five years.
Itineris acquired Opinum SA, a Belgian data hub software company for utilities, strengthening its consumption insights and environmental impact capabilities.
Itineris announced a β¬10.3 million investment round led by existing investors Gimv and Gimv Arkiv Tech Fund II, which collectively invested β¬7.8 million, with CEO and founder Edgard Vermeersch and Flemish investor PMV contributing β¬2.5 million. Funds were earmarked for UMAX product investment, customer growth in Europe and North America, and potential acquisitions.
Itineris appointed Burrell Kilmer, a utility industry veteran with nearly 30 years of experience, as President of its North American UMAX business.
Itineris entered the UK and Ireland market, adding clients including SSE, Guernsey Electricity and Flogas Ireland. In the same year it also extended its European focus to the UK, France and Iceland, winning customers such as Dunea, HZEB, HS VEITUR, Save Energies and GreenYellow.
Gimv invested in Itineris as part of a series of strategic investments.
Itineris acquired U.S. consulting firm Crimson Oak, enabling expansion into North America.
PMV and founder Edgard Vermeersch invested β¬4.5 million in Itineris.
Itineris became a Microsoft Gold Partner in 2010 and a Microsoft Independent Software Vendor in 2016, and has received multiple Microsoft Inner Circle awards, placing it among the top 1% of global Business Applications partners.
Itineris began delivering software solutions to European water and energy companies, with growth accelerated by the liberalization of the European energy market.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
βΈResearch sources Β· 8
primary sources listed
- Itinerisitineris.net Β· web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Itineris do?
- Belgian software company providing UMAX, a Microsoft Dynamics 365-based CIS, CRM and ERP suite for energy and water utilities.
- Who are Itineris's investors?
- Itineris's investors include SmartFin.