idemeum

idemeum is a San Francisco-based B2B security and IT software company founded in 2021 that develops AI agents for IT teams. Its agents are deployed both on end-user computers and in the cloud, and are designed to automate IT workflows and resolve end-user issues autonomously, including access provisioning, password resets, and answering general knowledge questions.

The platform is organized into three products. Assist is a conversational AI agent that runs on the desktop: employees chat with it, and it triages requests and takes coordinated actions on the endpoint and across connected cloud tools, previewing risky actions and logging every run in the cloud for audit. Automate is a headless cloud agent that can be triggered by webhook, after which it reasons through the request and acts across an organization's support stack and cloud systems, with actions governed and audited. Endpoint Control is an endpoint agent that removes standing local administrator rights and controls applications on macOS and Windows, providing just-in-time admin access requested through the customer's existing ticketing system, application allowlisting to block unapproved software, and an audit trail. Y Combinator's profile describes the company's focus as AI-powered application control, with agents analyzing every application execution on Windows and macOS while the customer decides what is allowed to run.

Founding story

idemeum was co-founded by Nik Poturnak and Jagjit Sethi. Poturnak previously led product teams at VMware, Facebook, FireEye and Cisco. Sethi, co-founder and CTO, was previously a Director of Engineering at VMware working on cloud-first distributed scalable systems and global engineering teams, and earlier worked at Concept Tapistry, Flexera, i2 Technologies and a startup.

Business model

B2B SaaS subscription software sold to IT organizations, with a channel component: the company advertises separate MSP/partner pricing and its Endpoint Control product is marketed with multi-tenant architecture.

Usage- and seat-based subscription pricing. Assist and Automate are priced per agent run, in tiers at $500/month for up to 500 runs (Starter, includes Assist) and $1,500/month for up to 2,500 runs (Pro, adds Automate and priority support), with a custom-priced Enterprise tier adding SSO/SAML, custom SLAs and tailored onboarding. Endpoint Control is priced per endpoint: a free tier covers up to 50 devices with community support on Discord, and a Pro tier is $4 per device per month starting at 50 devices, adding unlimited devices, standard support, AI integrations, malware intelligence and custom integrations.

Traction

Y Combinator lists a team size of 10 and an active status. The company publishes testimonials from MSP practitioners on Reddit's r/MSP describing production use for privileged access management on Macs, just-in-time admin accounts and privilege elevation, including one user reporting roughly six months of use and another reporting a reduction in daily tickets for application installs and updates.

Latest developments

The company currently markets three products — Assist (desktop conversational agent), Automate (webhook-triggered cloud agent) and Endpoint Control (endpoint privilege management and application allowlisting) — with published pricing tiers for agent runs and per-device subscriptions.