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HIVED is a UK parcel delivery company whose network is built specifically for e-commerce brands. It provides nationwide collection together with same-day, next-day and two-day delivery, carried out entirely with an electric fleet of vans and heavy goods vehicles.

The company positions its offering around delivery reliability and recipient experience, citing a 99% on-time delivery rate, live chat support and reductions in delivery-related customer service queries for its merchant clients. Its product line-up includes services aimed at mid-market shippers, HIVED One and HIVED Freight, plus integrations, a customer-facing tracking portal and a shipper dashboard. HIVED Ltd. is based at 1a Old Nichol St., London.

Business model

HIVED operates its own parcel delivery network and contracts directly with e-commerce brands that ship parcels to UK consumers, offering tiered service levels (same-day, next-day and two-day) alongside nationwide collection. Services are packaged into named offerings including a mid-market service, HIVED One and HIVED Freight, supported by integrations, a shipper dashboard, a tracking portal and customer communication tools.

Traction

HIVED reports an on-time attempted delivery rate above 99%, a 4.7 Trustpilot rating and a 60-80% decrease in delivery-related queries for customers, and publishes case studies with Who Gives A Crap, Grubby and Minor Figures, the latter citing an 87% reduction in delivery failures. The company states it is growing and hiring, and runs a graduate scheme.