Heybreez
6 known investors
Heybreez provides a real-time voice AI infrastructure that goes beyond generating responses, handling orchestration, function execution, retries, callbacks, system integrations, and retrieval to complete workflows across live conversations. It offers a voice runtime built for production use, capable of running many simultaneous conversations at scale.
Also known as Breez Β· Breez AI Β· Breez, Inc. Β· HeyBreez
Founders & leadership
Investors Β· 6
Also in the syndicate Β· 4
Company profile
researched Aug 2026HeyBreez (also referred to as Breez and Breez AI, legal entity Breez, Inc.) develops an enterprise voice AI infrastructure platform positioned as the "operational layer" that runs around and after a voice call rather than only generating spoken responses. The platform lets teams design agent behaviour, branching workflows and conversation logic in a visual, no-code environment, connect models, tools, knowledge bases and live data, provision phone numbers, and deploy single- or multi-agent voice systems into production. Its runtime combines low-latency streaming, turn-taking, multi-agent orchestration, function execution, retrieval across customer systems, telephony routing, multi-attempt retries, conditional callbacks, automated SMS follow-ups and CRM integrations.
Stated use cases include inbound customer support automation (intent detection, live data retrieval and resolution of requests such as order status, account updates and issue handling), outbound sales and lead qualification, appointment booking and scheduling operations, collections and payment recovery, and reactivation/win-back campaigns. The company supports multilingual voice workloads with particular emphasis on Arabic-language deployments and GCC sovereign-cloud data-residency requirements, serving sectors including banking, healthcare, logistics, hospitality and customer experience.
The company was founded in 2025 by Karim Malhas, who serves as CEO, and is formally headquartered in the United States (Wilmington, Delaware) with regional offices in Amman and Dubai. It has disclosed $3.8 million in total funding across a January 2026 pre-seed and an August 2026 seed round.
Founding story
Founder and CEO Karim Malhas started the company from the observation that voice AI systems could produce impressive demos and responses but could not execute work β leading to building infrastructure that connects conversation to action and carries tasks forward after a call ends.
Business model
HeyBreez sells access to a voice AI infrastructure and orchestration platform used to build and operate production voice agents. It serves four customer types through a single infrastructure: enterprise clients with dedicated solution support, agencies and resellers building on top of the platform, individual developers and small businesses on self-serve plans, and regional AI companies embedding the technology into their own products.
Platform-based commercial model spanning enterprise accounts, agency/reseller arrangements and self-serve plans for developers and small businesses; specific pricing is not disclosed in the sources.
Traction
The platform processes more than one million multilingual calls per month, with campaign dialling reaching approximately 10,000 calls per day for individual clients. Deployments span MENA, Europe, the United States and Latin America across banking, healthcare, logistics, hospitality and customer service. The August 2026 seed round was oversubscribed, with the company attributing its timing to call-volume growth and inbound demand.
Latest developments
In August 2026 HeyBreez announced an oversubscribed $2.5 million seed round led by Lunara Partners with participation from Jabbar Group, DASH Ventures and founder/angel investors, taking total disclosed funding to $3.8 million. Proceeds are allocated to deepening backend infrastructure, accelerating product development, and expanding engineering and sales teams for commercial growth across the Americas, Europe, Asia-Pacific and the Middle East. In April 2026 the company partnered with Arabic.AI on Arabic voice AI solutions for Gulf enterprises, and Xaia is also named as a solutions integration partner.
βΈFull profile β market position, technology, go-to-market, geography, history, risks & controversies
Market position
Positioned in enterprise voice AI infrastructure, differentiating from platforms that focus on the conversation itself by owning the surrounding operational workflow. Its lead investor describes the operational layer β retries, callbacks, integrations and governance β as the gap most competitors have not addressed, and frames HeyBreez's Arabic-language and sovereign-cloud alignment as a strategic position within the enterprise voice stack.
The company's stated differentiation is that it handles everything around and after the call β telephony routing, multi-attempt retries, conditional callbacks, follow-up logic, branching journeys and system integrations β rather than only text-to-speech conversation, plus no-code/visual configuration, fast time-to-production, high concurrency, and native support for Arabic-language and GCC sovereign-cloud data-residency requirements.
Technology
A real-time voice runtime combining low-latency audio streaming, turn-taking control and speech generation with orchestration: multi-agent coordination, function execution, retrieval across connected systems, retries, callbacks and branching journeys. A visual builder is used to define agent behaviour and workflows without code, with connectors to models, tools, knowledge bases, calendars, CRMs and telephony. The platform is engineered for thousands of concurrent conversations at low latency, multilingual workloads including complex Arabic, and sovereign-cloud data residency in the GCC.
Go-to-market
A multi-channel model combining direct enterprise sales with dedicated solution support, self-serve sign-up for developers and small businesses, and channel partnerships. Arabic.ai and Xaia act as solutions integration partners that resell HeyBreez to their own regional enterprise client bases, and the company states it expects further partnerships to reach new markets and verticals. Seed proceeds are earmarked partly for expanding engineering and sales teams.
Enterprises, agencies and resellers, individual developers and small businesses, and regional AI companies, concentrated in industries where phone calls remain a dominant channel β banking, healthcare, logistics, hospitality and customer service/experience.
Geography
Formally headquartered in the United States (Wilmington, Delaware), with regional offices in Amman, Jordan and Dubai, UAE. The platform runs across MENA, Europe, the United States and Latin America, with MENA as the commercial starting point; planned expansion targets the Americas, Europe, Asia-Pacific and the Middle East.
History
The company describes beginning work in early 2024 on a real-time operational layer for voice, developing low-latency streaming, turn-taking and multi-agent orchestration in mid-2024, adding function execution and system integrations later in 2024, and optimising for concurrency and production traffic in 2025, when it also shipped a fully orchestrated voice runtime and secured pre-seed backing. Press coverage dates the company's founding to 2025 by Karim Malhas. A $1.3 million pre-seed round led by Wamda Capital was announced in January 2026, followed by a $2.5 million seed round led by Lunara Partners in August 2026, bringing total disclosed funding to $3.8 million.
Risks & controversies
Sources note that while voice AI models have reached human parity in speech tasks, the infrastructure to run voice AI at enterprise scale is not mature β implying execution risk in reliability, latency and concurrency at production volume. The company also operates under GCC sovereign-cloud and data-residency mandates and depends in part on reseller and integration partners for regional distribution.
Compiled by commissioned research from 8 cited public sources β announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed β not independently audited.
Timeline Β· 4
launches, deals, and filingsSeed round led by Lunara Partners with Jabbar Group, DASH Ventures and strategic tech founders and angels, bringing total capital raised to $3.8 million; proceeds for backend infrastructure, product development, and engineering and sales hiring across the Americas, Europe, Asia-Pacific and the Middle East.
$2.5M source β
Xaia acts as a solutions integration partner, reselling HeyBreez to its enterprise client base across the region.
HeyBreez partnered with Arabic.AI to develop Arabic voice AI solutions targeting enterprise applications across the Gulf region; Arabic.ai also acts as a solutions integration partner reselling HeyBreez to its own enterprise clients.
US-Jordanian no-code voice orchestration startup Breez, Inc. closed a $1.3 million pre-seed round led by Wamda Capital, with DASH Ventures, FENA Holdings and strategic angel investors participating; funds allocated to product development and global expansion of its voice orchestration system.
$1.3M source β
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
βΈResearch sources Β· 8
primary sources listed
- Heybreezheybreez.ai Β· web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Heybreez do?
- HeyBreez provides an operational infrastructure layer for enterprise voice AI, handling telephony, retries, callbacks and integrations.
- Who are Heybreez's investors?
- Heybreez's investors include DASH Ventures, Wamda Capital.